Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Dawn M. Soliz

Dawn M. Soliz

Mansfield,TX

Summary

Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Highly effective and comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives that result in improved revenues.

Overview

25
25
years of professional experience

Work History

VICE PRESIDENT

OF CLIENT SERVICES & SALES | TAPP, INC
Houston, TX
07.2014 - Current
  • Delivered high-quality administrative support and management, planning and policy assistance to board members.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Evaluated current service needs and product satisfaction levels with established customers.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Participated in industry organization and trade shows to gather competitive and industry intelligence.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives.

DIRECTOR OF CUSTOMER SERVICE & PROJECT MANAGEMENT

FWT, LLC
Fort Worth, TX
07.2006 - 06.2014
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
  • Maintained financial accounts by processing customer adjustments.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.

COMMUNICATION MARKET MANAGER

NEWMARK INTERNATIONAL, INC
Arlington, TX
01.1997 - 01.2003
  • Traveled to customer sites to demonstrate products, answer questions and close contracts.
  • Achieved monthly sales targets consistently by pursuing new business every day.
  • Made strategic and successful decisions by documenting and tracking sales activities.
  • Networked in market to build partnerships and connections with prospects.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
  • Achieved profitability goals by developing and implementing all commercial activities.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.

Education

BBA - Business Administration And Management

University Of Texas Arlington
Arlington, TX
08.2003 - 05.2007

General Management Program

Harvard Business School
Boston, MA
07.2020 - 10.2020

Skills

Contract negotiationundefined

Timeline

General Management Program

Harvard Business School
07.2020 - 10.2020

VICE PRESIDENT

OF CLIENT SERVICES & SALES | TAPP, INC
07.2014 - Current

DIRECTOR OF CUSTOMER SERVICE & PROJECT MANAGEMENT

FWT, LLC
07.2006 - 06.2014

BBA - Business Administration And Management

University Of Texas Arlington
08.2003 - 05.2007

COMMUNICATION MARKET MANAGER

NEWMARK INTERNATIONAL, INC
01.1997 - 01.2003

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Dawn M. Soliz