Dawn Sorensen
Phoenix,Arizona
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Food and Beverage Server
Marriott International, Inc.
03.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Served food and beverages promptly with focused attention to customer needs.
Food and Beverage Server
Marriott International, Inc./ Sheraton Downtown
11.2021 - 03.2023
- Demonstrated success in maintaining high level of customer satisfaction.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
Food and Beverage Server
Marriott International, Inc./ The Phoenician
09.2018 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food and Beverage Server
Marriott International, Inc./ JW Desert Ridge
01.2018 - 09.2018
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
College of Southern Idaho
Twin Falls, IDAssociate of Arts - Education
BYU
IdahoSkills
- Customer Service and Rapport
- Order Accuracy and Delivery
- Adaptable and Flexible
- Social Perceptiveness
- Wine and Liquor Service
- High-Volume Dining
- Pos Operation
- Menu Memorization and Presentation
Timeline
Food and Beverage Server
Marriott International, Inc.
03.2023 - Current
Food and Beverage Server
Marriott International, Inc./ Sheraton Downtown
11.2021 - 03.2023
Food and Beverage Server
Marriott International, Inc./ The Phoenician
09.2018 - 09.2021
Food and Beverage Server
Marriott International, Inc./ JW Desert Ridge
01.2018 - 09.2018
High School Diploma -
College of Southern Idaho
Associate of Arts - Education
BYU