Results-driven professional with a strong background in directing and managing large-scale sales projects. Consistently achieves success through strategic planning and execution. Demonstrated expertise in implementing innovative solutions for large dealer groups and OEMs, driving enhanced productivity and operational effectiveness. Recognized for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Hi, I’m
Dawn Spitler
Cincinnati,Ohio
Summary
Overview
27
years of professional experience
Work History
MyKaarma
Director of Enterprise Accounts
08.2022 - Current
Job overview
- Focused on selling products and services to large dealer groups.
- Set sales targets, develop strategic plans to penetrate enterprise markets, and ensure the executions of these plans.
- Coaching and mentoring, engaging in directly in high-value customer interactions, negotiating deals,closely with other departments to ensure a cohesive approach.
- Analyzing market trends, customer needs, and sales performance to refine strategies continually.
- Fostering a high-performance culture, and maintaining strong relationships with key enterprise clients.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Drove significant market share growth with launch of innovative product lines.
Dominion Dealer Solutions
Director of OEM Relationships
12.2019 - 03.2022
Job overview
- Foster OEM relationships and drive projects to completion for certification of OEM programs and projects
- Added 27 new software integrations and certifications during my tenure
- Added 24 OEM partnerships to the the company portfolio
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Johnson Controls
Business Development Executive
06.2019 - 12.2019
Job overview
- Sales professional selling life safety services to business owners and executives
- Primarily responsible for gaining new business and knocking out the competition
- Promoted to this position after ten months
Johnson Controls
Systems Integrity Sales Representative
08.2018 - 06.2019
Job overview
- Primary job roll was to sell products and services to correct fire safety deficiencies found during inspections
- Responsible for the Cincinnati and Dayton Markets
OE Connection
Outside Sales Representative
02.2017 - 08.2017
Job overview
- Responsible for selling sales tools to better help sell OEM parts to body shops and independent shops through OEM sponsored initiatives
- This includes OEM Co-op opportunities and helping dealerships capitalize on the OEM programs available
- OEM programs subject matter expert
Reynolds and Reynolds
Fixed Operations Specialist
09.2014 - 01.2017
Job overview
- Promote Reynolds and Reynolds’ Parts and Service solutions to automotive dealers
- I manage requests and objections and close sales opportunities
- Partner with Account Managers to maximize sales with our customers
- Subject matter expert for all Reynolds and Reynolds Fixed Operations Solutions and Services
- Fixed Operations OEM subject matter expert
- Partner with the OEM Sales Team to articulate the value of solutions to close the gap and gain OEM acceptances, buy-in, co-op and endorsements to drive solutions into the marketplace
Reynolds and Reynolds
Fixed Operations Product Planning Manager
09.2008 - 09.2014
Job overview
- Responsible for the innovation and direction of products and services in relation to the Reynolds and Reynolds Fixed Operations Solutions that are provided to over 300,000 users in North America
- These services include but are not limited to vehicle service write up processes, manufacturer warranty and repair order processes
- Key member of the OEM programs team to create solutions that align with OEM initiatives to drive increased product utilization through OEM buy-in with endorsements and coop programs
- As the subject matter expert, it was my responsibility to ensure the OEM’s understood what Reynolds software solutions do currently, what the future enhancements to each solution would help them gain from an OEM perspective and a dealership perspective
- This was all done through system demonstrations, screen mockups, conversation and onsite dealership visits in an effort to solidify the value of the solution
Reynolds and Reynolds
Technical Assistance Center Associate
09.1998 - 09.2008
Job overview
- Responsible for taking incoming Fixed Operations phone calls from internal and external customers
- The purpose of each call was to solve software issues and/or answer questions to help end users gain a better understanding of the software functionality and capabilities
Skills
- Relationship building
- Competitive analysis
- Decision-making
- Sales process
- Customer retention
- Process improvements
- Team building
- Strategic partnerships
- Verbal and written communication
- Strategic planning
Accomplishments
Accomplishments
- 2024 Highest sales attainment to goal - myKaarma
- Represent Reynolds and Reynolds at the convention for the National Auto Dealers Association (NADA), 01/01/2009 - 12/31/2017
- First Place – Sales Techniques Boot Camp, 01/01/2016
- Achieved Sales Club, 01/01/14 - 12/31/2015
- Received the True Grit sales award, 01/01/2015
- Received the Rookie of the Year Award for Product Planning, 12/01/2008
Professional Statement
Professional Statement
Experienced Sales Professional and Product Manager; specializing in automotive dealership processes and software. Extensive experience in the Automotive industry, with the skills, knowledge, and the ambition to be a valuable addition to an energetic, fast paced and driven team.
Timeline
Director of Enterprise Accounts
MyKaarma
08.2022 - Current
Director of OEM Relationships
Dominion Dealer Solutions
12.2019 - 03.2022
Business Development Executive
Johnson Controls
06.2019 - 12.2019
Systems Integrity Sales Representative
Johnson Controls
08.2018 - 06.2019
Outside Sales Representative
OE Connection
02.2017 - 08.2017
Fixed Operations Specialist
Reynolds and Reynolds
09.2014 - 01.2017
Fixed Operations Product Planning Manager
Reynolds and Reynolds
09.2008 - 09.2014
Technical Assistance Center Associate
Reynolds and Reynolds
09.1998 - 09.2008
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