Dawn-Starr Galor
Scottsdale,AZ
Summary
Dedicated Medical Administrative Assistant with 2 years of experience in healthcare administration. Proven expertise in insurance verification, multi-clinic scheduling, and liaising between healthcare providers and patients. Excited to bring strong administrative skills, knowledge of EHR systems, and commitment to patient service in a Medical Administrative Assistant role.
Overview
1
1
Certificate
4
4
years of professional experience
1970
1970
years of post-secondary education
Work History
Lien/Worker's Compensation Coordinator
Integrated Orthopedics
Scottsdale, AZ
02.2023 - 09.2023
- Provided administrative support to two Orthopedic surgeons and an anesthesiologist, documenting all pertinent communications and contacts with medical providers, patients, and their families.
- Acted as a liaison between the medical team, management, scheduling staff, and insurance verification specialists, ensuring streamlined operations and efficient communication channels.
- Specialized in coordinating Lien and Work Comp cases, facilitating communication between insurance verification specialists and the medical team.
Insurance Verification Specialist/Scheduling Coordinator
Spooner Physical Therapy
Scottsdale, AZ
02.2022 - 02.2023
- Managed and coordinated scheduling for over 200 physical therapists across multiple clinics, exhibiting strong organizational skills.
- Effectively handled multi-line phone systems, demonstrating excellent customer service and communication abilities.
- Conducted insurance verifications and data entry tasks in the EHR Clinician System, ensuring accuracy and attention to detail.
Intake Scheduling Coordinator
Urgent Home Care, Inc.
Phoenix, AZ
06.2021 - 02.2022
- Streamlined the coordination process between patients, caregivers, and agency representatives to facilitate initial home care referrals, ensuring adherence to State and Federal guidelines.
- Carried out administrative tasks such as admissions, registration, and comprehensive data entry, contributing to the efficiency of operations.
- Managed insurance authorizations and maintained the integrity of patient files, while effectively scheduling appointments to optimize patient care.
Medical Administrative Extern
OBGYN
Phoenix, AZ
04.2021 - 05.2021
- Managed a multi-line telephone system, accurately directing calls and taking messages to streamline office communication.
- Coordinated patient appointments and handled insurance verifications, co-payments, and deductibles, ensuring efficient patient check-in/out processes.
- Safeguarded patient confidentiality through diligent record-keeping, and enhanced data management by inputting medical history and treatments into the EHR/NEXTGEN system.
Secondary Teacher
Ollie Academy
Scottsdale, AZ
11.2019 - 03.2020
- Led a diverse array of educational activities and craft sessions, enhancing the learning experience and promoting student engagement.
- Instructed in critical life skills including classroom chores and peer assistance, fostering a culture of responsibility and cooperation.
- Uphold student-to-teacher ratio regulations and provided versatile support as the designated floater, ensuring optimal learning environment and adherence to guidelines.
Education
Medical Administrative Assistant Coursework -
Pima Medical Institute
Phoenix, AZSkills
- MS Office Suite
- Outlook
- Excel
- Word
- PowerPoint
- Adobe
- Generations
- EClinic
- Mission
- EHR
- Learning New Software
- Teamwork
- Basic Accounting Communications
- Management of Aging Reports
- Prior Authorizations
- Claims Management
- CMS 1500 Claim Billing
- ICD-10-CM Coding
- CPT 4 Coding
Certification
- AHA- BLS CPR
- First Aid
- HIPAA Certifications
Timeline
Lien/Worker's Compensation Coordinator
Integrated Orthopedics
02.2023 - 09.2023
Insurance Verification Specialist/Scheduling Coordinator
Spooner Physical Therapy
02.2022 - 02.2023
Intake Scheduling Coordinator
Urgent Home Care, Inc.
06.2021 - 02.2022
Medical Administrative Extern
OBGYN
04.2021 - 05.2021
Secondary Teacher
Ollie Academy
11.2019 - 03.2020
Medical Administrative Assistant Coursework -
Pima Medical Institute