Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Dawn Staub

Niagara Falls,USA
Dawn Staub

Summary

To secure a position with your company utilizing my skills and experience as a Customer Service Representative and/or in the Health Care industry

Dedicated healthcare professional with extensive experience providing quality care to elderly and disabled clients. Proven ability to build strong and trusting relationships with clients and their families. Skilled in personal care, medication administration, and daily activities. Accomplished candidate well-versed in providing care to clients in their homes. Skilled in providing comprehensive care, including personal hygiene, meal preparation, medication management and light housekeeping. Proven ability to act quickly and confidently in emergency situations. Committed to providing high quality care and support to ensure clients' safety and comfort. Compassionate medical worker with vast experience providing quality care and support to elderly, disabled and special needs individuals. Adept in assisting clients with activities of daily living, developing individualized care plans and administering medications. Committed to delivering individualized, compassionate care to clients in need. Knowledgeable individual passionate about providing compassionate care to elderly and disabled individuals. Skilled in monitoring vital signs, light housekeeping, meal preparation, and providing companionship. Demonstrates ability to work both independently and as part of a team to provide high-quality care. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

19
years of professional experience
1
Certification

Work History

Trusted Choice Home care

HOME HEALTH AIDE
02.2023 - 04.2025

Job overview

  • Recognized emergency situations and implemented appropriate emergency procedures.
  • Responded to client requests in a timely and compassionate manner.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Assisted patients with bathing and grooming to encourage personal hygiene.
  • Transported patients to bathroom and provided incontinent care.
  • Offered companionship and emotional support to clients while assisting with daily tasks.
  • Prepared beds and changed linens, maximizing patient comfort.
  • Adhered to professional standards to protect reputation of home care agency.
  • Provided support and personal services, enabling patients to stay in homes.
  • Advised on nutrition and housekeeping, supporting activities of daily living.
  • Reviewed individualized care plans to drive continuity and consistency of care.
  • Recorded patient information, notifying nursing staff of changing or unusual conditions.
  • Transported patients using proper body mechanics or lifting devices for accident prevention.
  • Developed and implemented individualized plans of care.
  • Followed procedures regarding infection prevention and control and handling of hazardous waste.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.

Pleet Home Care CDPAP

HOME HEALTH AIDE
06.2020 - 04.2025

Job overview

  • Responded to client requests in a timely and compassionate manner.
  • Recognized emergency situations and implemented appropriate emergency procedures.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Reviewed individualized care plans to drive continuity and consistency of care.
  • Offered companionship and emotional support to clients while assisting with daily tasks.
  • Advised on nutrition and housekeeping, supporting activities of daily living.
  • Provided support and personal services, enabling patients to stay in homes.
  • Prepared beds and changed linens, maximizing patient comfort.
  • Adhered to professional standards to protect reputation of home care agency.
  • Followed procedures regarding infection prevention and control and handling of hazardous waste.

Allwell

HOME HEALTH AIDE
04.2021 - 04.2023

Job overview

  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Responded to client requests in a timely and compassionate manner.
  • Recognized emergency situations and implemented appropriate emergency procedures.
  • Provided support and personal services, enabling patients to stay in homes.
  • Monitored patient condition by taking measurements of temperature and blood pressure.
  • Assisted patients with bathing and grooming to encourage personal hygiene.
  • Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores.
  • Offered companionship and emotional support to clients while assisting with daily tasks.
  • Adhered to professional standards to protect reputation of home care agency.
  • Transported patients using proper body mechanics or lifting devices for accident prevention.
  • Reviewed individualized care plans to drive continuity and consistency of care.
  • Transported patients to bathroom and provided incontinent care.
  • Followed procedures regarding infection prevention and control and handling of hazardous waste.
  • Advised on nutrition and housekeeping, supporting activities of daily living.
  • Recorded patient information, notifying nursing staff of changing or unusual conditions.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

VISITING NURSES of WESTERN NEW YORK

HOME HEALTH AIDE
01.2016 - 04.2021

Job overview

  • Provides personal care, approved therapy programs, light house work and errands.
  • Responsible for notifying the nurse of any changes to the patient.
  • Offered companionship and emotional support to clients while assisting with daily tasks.
  • Advised on nutrition and housekeeping, supporting activities of daily living.
  • Recognized emergency situations and implemented appropriate emergency procedures.
  • Responded to client requests in a timely and compassionate manner.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Followed procedures regarding infection prevention and control and handling of hazardous waste.
  • Assisted patients with bathing and grooming to encourage personal hygiene.
  • Provided support and personal services, enabling patients to stay in homes.
  • Prepared beds and changed linens, maximizing patient comfort.
  • Recorded patient information, notifying nursing staff of changing or unusual conditions.
  • Monitored patient condition by taking measurements of temperature and blood pressure.
  • Adhered to professional standards to protect reputation of home care agency.
  • Reviewed individualized care plans to drive continuity and consistency of care.
  • Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores.
  • Provided catheter care by emptying and recording intake and output.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Transcom USA

CUSTOMER SERVICE REPRESENTATIVE
10.2009 - 08.2012

Job overview

  • Provided technical support for residential customers of Brighthouse Networks to resolve Internet connectivity issues.
  • Resolved cable modem/connections and other hardware issues.
  • Invoiced customers for services provided.
  • Sold/upgraded customers ISP program with either hardware or alternate service plan options.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Developed strong customer relationships and loyalty through effective communication.

TeleTech Holdings, LLC

CUSTOMER SERVICE REPRESENTATIVE
04.2006 - 04.2008

Job overview

  • Provided customer service for customers of client, Best Buy.
  • Received inbound calls, provided general information, transferred calls to various departments/ personnel, and more.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Met daily customer service quotas with a focus on quality.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

Education

Akron High School
Akron, NY

COMPLETED COURSEWORK TOWARDS DIPLOMA

Skills

  • Critical patient management
  • Home-based support
  • Compassionate elderly support
  • Direct patient support
  • Nutritional meal preparation
  • Assistance with personal hygiene
  • Meal support
  • Vital signs evaluation and documentation
  • Assistance with bathing
  • Clothing selection guidance
  • General household upkeep
  • Care plan coordination

Certification

Home Health Aide, 08/01/96
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HOME HEALTH AIDE

Trusted Choice Home care
02.2023 - 04.2025

HOME HEALTH AIDE

Allwell
04.2021 - 04.2023

HOME HEALTH AIDE

Pleet Home Care CDPAP
06.2020 - 04.2025

HOME HEALTH AIDE

VISITING NURSES of WESTERN NEW YORK
01.2016 - 04.2021

CUSTOMER SERVICE REPRESENTATIVE

Transcom USA
10.2009 - 08.2012

CUSTOMER SERVICE REPRESENTATIVE

TeleTech Holdings, LLC
04.2006 - 04.2008

Akron High School

COMPLETED COURSEWORK TOWARDS DIPLOMA