Dawn Stebelton
Sylvania,OH
Summary
Experienced Senior Client Associate and Senior Executive Assistant with proven ability to think outside the box to help deliver consistent “First-Class Service” to both prospective & current clients. Known for effective team collaboration and adaptability to changing needs, consistently driving positive results. Proficient in client communication, problem-solving, and project management, with focus on delivering high-quality service in fast-paced environments. Reliable and outcome-focused, ensuring client expectations are consistently met or exceeded.
Overview
31
31
years of professional experience
2
2
Certification
Work History
Senior Client Associate
UBS Financial Services Inc
02.2023 - Current
- Primary point of contact to clients regarding their accounts, current promotions, current market conditions, and problem resolution
- Ensuring all client activities comply with regulatory requirements and company policies to help mitigate risk
- Assisting in the preparation and distribution of investment reports, research & market information
- Schedule and coordinate client meetings, including preparing agendas and follow-up material
- Supporting the financial planning process by gathering necessary information from clients, preparing financial documents, and assisting in the development of financial plans
- Primary contact for all trade executions on team
- Point person for marketing and business development activities such as events, sponsorships, & community outreach
- Preparing and distributing client correspondence, including statements and performance reports
- Utilizing firm platforms and systems for account information and data analysis offering further support to team
- Provide additional support during peak periods or when other staff members are not available
Senior Client Associate
Morgan Stanley
12.2007 - 02.2023
- Liaison between financial advisors, clients and Branch Administration
- Assist the Branch Manager with all branch initiatives
- Assist the organization with all new teams that were transitioning to Morgan Stanley
- Determining which issues require immediate elevation to the Financial Advisor or a member of the branch management team
- Onboard and maintain client accounts, including collection of current client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estates
- Identify and assist with firm services and solutions that support client needs, including banking products/services and secure, digital offerings, such as online and mobile applications
Executive Assistant/Event Coordinator
Sun Federal Credit Union
06.2001 - 07.2007
- Liaison between Senior Management, Board of Directors, and Strategic Partners on behalf of the CEO.
- Spearheaded key organizational initiatives for projects and distributed results to senior management for future decision-making
- Planned and hosted Sun Federal Credit Union’s Annual Meeting, Grand Openings, Retiree’s Celebrations, and Strategic Planning Conferences
- Oversaw and coordinated credit union internal events for both employees and volunteers
- In a team-building effort, administered Sun Federal Credit Union’s internal leadership development program
- Assisted the President/CEO in special research projects and surveys regarding operational and business development services to members and employees
- Influential in creating a positive and welcoming environment for current and prospective new members and employees
- Negotiated contracts with the various strategic business partners of Sun Federal Credit Union
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Operations Training Coordinator
Tri-State Expedited Services, Inc.
01.1994 - 06.2001
- Developed comprehensive system for the onboarding training and evaluation of all new Operations employees
- Created standardized procedures, materials, and testing batteries for monitoring employee proficiency and progress
- Responsible for the creation and maintenance of employee records as pertaining to their growth and development
Education
BA - Psychology
University of Toledo
Skills
- Training and mentoring
- Wealth management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
- Time management
- Relationship building
- CRM software
- Executive support
- Travel coordination
- Meticulous attention to detail
- Conflict management
- Schedule & calendar planning
Certification
- Series 63 License - Financial Industry Regulatory Authority.
- Series 7 License - Financial Industry Regulatory Authority.
Timeline
Senior Client Associate
UBS Financial Services Inc
02.2023 - Current
Senior Client Associate
Morgan Stanley
12.2007 - 02.2023
Executive Assistant/Event Coordinator
Sun Federal Credit Union
06.2001 - 07.2007
Operations Training Coordinator
Tri-State Expedited Services, Inc.
01.1994 - 06.2001
BA - Psychology
University of Toledo
FINRA Series 7
FINRA Series 63
Similar Profiles
Karin JohnsonKarin Johnson
Market Supervisory Officer, Director at UBS Financial Services IncMarket Supervisory Officer, Director at UBS Financial Services Inc
David MircovicDavid Mircovic
Director, Prime Services, Account Management at UBS Financial ServicesDirector, Prime Services, Account Management at UBS Financial Services
Stephanie BrightStephanie Bright
Registered Client Associate at UBS Financial ServicesRegistered Client Associate at UBS Financial Services