Summary
Overview
Work History
Education
Skills
Timeline
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DAWN STIPINAITE

Chicago,IL

Summary

Amiable, genuine and caring worker dedicated to creating the best customer experience. Passionate about working as a team to meet performance targets. Talented and fast learner looking to expand capacity for customer service. Dependable and focused on performing high-quality service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Chi'Tiva
08.2024 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations
  • Maintain a clean, safe, and organized store environment to enhance the customer experience as well as workflow
  • Conduct age verification to ensure safe and lawful sales of cannabis, adhering to legal regulations
  • Increased sales through effective merchandising strategies and targeted promotions, utilizing mixology ideas to create exciting beverages to be infused

Siren Retail Mixologist

Starbucks Reserve Roastery Chicago
09.2023 - 06.2024
    • Greet patrons genuinely and amicably at the bar, recommending drinks and encouraging sales
    • Took inventory of liquors and ingredients, creating freshly made juices, garnishes, and syrups by hand
    • Created personal creations of cocktails to customer delight
    • Maintained a spotless work station while working under high pressure and high volume
    • Worked with high-profile customers with professionalism and competence

Siren Retail Barista

Starbucks Reserve Roastery Chicago
09.2022 - 09.2023
  • Displayed mastery of craft by dialing in myriad espressos offered daily
  • Ability to retain high level of craft despite high volume of customers, including latte art
  • Utilized several brewing methods for creating coffee including siphons, chemex, coffee press, clover and espresso
  • Created a warm and welcoming environment by including customers through answering questions, increasing sales through understanding
  • Memorized flavor notes and nuances of coffee through reading and taste to provide proper recommendations

Shift Supervisor

Starbucks
11.2020 - 09.2022
    • Displayed servant leadership by anticipating worker needs constantly, decreasing the amount of time workers needed to step off of their zones to restock
    • Unafraid to change the play around on the fly for a more efficient workflow, consistently lowering drive-thru window times
    • Handled money from 6-8 tills a day, in tandem with placing change orders weekly

Education

High School Diploma -

Naperville North High School
Naperville, IL
05.2018

Skills

    • Adaptability & Flexibility
    • Communicating Effectively
    • Customer Service & Handling
    • Fast Learner
      • POS System Operation
      • Team Collaboration
      • Food and Beverage Service
      • BASSET and Food Handler Certified

Timeline

Assistant Manager

Chi'Tiva
08.2024 - Current

Siren Retail Mixologist

Starbucks Reserve Roastery Chicago
09.2023 - 06.2024

Siren Retail Barista

Starbucks Reserve Roastery Chicago
09.2022 - 09.2023

Shift Supervisor

Starbucks
11.2020 - 09.2022

High School Diploma -

Naperville North High School

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DAWN STIPINAITE