Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Strickland

Bartow

Summary

Driven by a passion for enhancing customer and community engagement, I excelled at Eco Medical Supply and Polk County School Board, boosting customer satisfaction and parent advocacy through exceptional service and effective collaboration. Leveraging skills in problem-solving and teamwork, I successfully managed heavy caseloads and fostered trust, significantly improving stakeholder relationships.

Overview

2023
2023
years of professional experience

Work History

Sales Associate

Eco Medical Supply
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Parent Advocate

Polk County School Board
10.2009 - 06.2022
  • Evaluated the effectiveness of various programs or initiatives aimed at engaging parents, allowing schools to make data-driven decisions on future investments.
  • Empowered parents with knowledge about their rights and responsibilities within the education system, resulting in increased advocacy skills.
  • Organized special events such as workshops or guest speakers that provided valuable information for parents about important issues affecting their children''s education experience.
  • Collaborated with educators and administrators to address specific concerns, improving overall parent satisfaction.
  • Developed strong relationships with parents through consistent communication, fostering trust and collaboration between families and schools.
  • Provided one-on-one guidance to parents during difficult times, offering emotional support and practical advice for resolving conflicts with schools.
  • Maintained detailed records of interactions with families, ensuring accurate documentation for follow-up actions or referrals as needed.
  • Managed caseloads effectively to ensure timely responses to parental inquiries or concerns, maintaining a high level of customer service while balancing workload demands.
  • Participated in professional development opportunities related to parent advocacy work, staying current on best practices and emerging trends in the field.
  • Promoted a positive school culture by advocating for family-friendly policies and practices, benefiting both students and staff members.
  • Served as a liaison between parents and school staff members, facilitating open lines of communication that ultimately improved student outcomes.
  • Supported families in navigating school systems, leading to better understanding of available resources and opportunities.
  • Facilitated support groups for parents facing common challenges, creating a sense of community and shared problem-solving strategies.
  • Enhanced parent engagement by organizing workshops and informational sessions on relevant topics.
  • Coordinated volunteer efforts among parent community members for various school initiatives; enhancing involvement from diverse backgrounds.
  • Collaborated with other Parent Advocates to share best practices and develop strategies for addressing common challenges faced by families within the school system.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Identified available community resources and programs for families of disabled children.
  • Collaborated with families to assist in growth, development, and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.

Teacher

Polk County Opportunity Council
02.1996 - 09.2009
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Enhanced literacy skills with targeted reading programs.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.

Education

Associate Of Applied Arts - Social Services

Polk State College
Winter Haven, FL
08.2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented

Timeline

Parent Advocate

Polk County School Board
10.2009 - 06.2022

Teacher

Polk County Opportunity Council
02.1996 - 09.2009

Sales Associate

Eco Medical Supply

Associate Of Applied Arts - Social Services

Polk State College

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Dawn Strickland