Dawn Stroupe
North Tonawanda,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Price Rite Marketplace
09.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Shift Manager/ Trainer
Aldi Foods
11.2007 - 09.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
Education
John Marshall High School
06.1988
Skills
- Talent Recruitment
- Project Management
- Team Development
- Payroll Management
- Shift Scheduling
- Budget Administration
- Customer Service Management
- Hourly Shift Management
- Promotional Planning
- Store Merchandising
- Supply Ordering
- Risk Management
- Personnel Development
- POS Systems
- Retail Inventory Management
- Competitor Monitoring
- Employee Training
- Operations Management
- Customer Service
- Accurate Cash Handling
- Outstanding Communication Skills
- Customer Relations
- Delegating Work
- Inventory Oversight
- Employee Terminations
- Staff Supervision
- Multitasking and Organization
- Team Leadership
- Staff Management
- Store Opening and Closing
- Training and Mentoring
- Recruiting and Hiring
- Work Planning and Prioritization
- Policies and Procedures
- Operations
- Performance Reviews
- Friendly and Positive
- Retail Merchandise Quality Standards
- Bank Deposit Procedures
- Order Management
- Problem-Solving
- Team Building and Leadership
- Goals and Performance
- Sales Promotions
- Vendor Management
- Special Events
- Opening and Closing Procedures
- Budget Development
- Flexible Schedule
- Leading Staff Meetings
- Cash Management
- Store Displays
- Inventory Control
- Inventory Management
- Bank and Safe Deposits
Timeline
Store Manager
Price Rite Marketplace
09.2020 - Current
Shift Manager/ Trainer
Aldi Foods
11.2007 - 09.2020
John Marshall High School