Dawn Stroupe
North Tonawanda,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Price Rite Marketplace
4224 Maple Rd Amherst
09.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Shift Manager/ Trainer
Aldi Foods
Niagara Falls, NY
11.2007 - 09.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
Education
John Marshall High School
06.1988
Skills
- Talent Recruitment
- Project Management
- Team Development
- Payroll Management
- Shift Scheduling
- Budget Administration
- Customer Service Management
- Hourly Shift Management
- Promotional Planning
- Store Merchandising
- Supply Ordering
- Risk Management
- Personnel Development
- POS Systems
- Retail Inventory Management
- Competitor Monitoring
- Employee Training
- Operations Management
- Customer Service
- Accurate Cash Handling
- Outstanding Communication Skills
- Customer Relations
- Delegating Work
- Inventory Oversight
- Employee Terminations
- Staff Supervision
- Multitasking and Organization
- Team Leadership
- Staff Management
- Store Opening and Closing
- Training and Mentoring
- Recruiting and Hiring
- Work Planning and Prioritization
- Policies and Procedures
- Operations
- Performance Reviews
- Friendly and Positive
- Retail Merchandise Quality Standards
- Bank Deposit Procedures
- Order Management
- Problem-Solving
- Team Building and Leadership
- Goals and Performance
- Sales Promotions
- Vendor Management
- Special Events
- Opening and Closing Procedures
- Budget Development
- Flexible Schedule
- Leading Staff Meetings
- Cash Management
- Store Displays
- Inventory Control
- Inventory Management
- Bank and Safe Deposits
Timeline
Store Manager
Price Rite Marketplace
09.2020 - Current
Shift Manager/ Trainer
Aldi Foods
11.2007 - 09.2020
John Marshall High School