Dawn Sultemeier
Fredericksburg,TX
Summary
Licensed Vocational Nurse with 31 years of experience in diverse healthcare settings with extensive experience working with newborn, pediatric, adolescent, young and middle age adults, and advanced age patients. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
16
16
years of professional experience
Work History
Chronic Care Management Nurse
Blanco Regional Clinic
06.2018 - 11.2022
- Implementation and management of Chronic Care Management Program
- Build nursing team and ensure training is up to date
- Building invoices and reconciliation of accounts receivable
- ICD-10 coding
- Medicare Annual Wellness Visits
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards
- Administered medications via oral and intramuscular injections and monitored responses.
- Promoted safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Evaluated charting procedures for adherence to best practices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Recorded details regarding therapies to keep patient charts updated.
- Covid, Strept, and Influenza testing as needed.
- Performed routine wound care and dressing changes on schedule.
- Hybrid position
Private Duty Nurse/Private Caregiver
D&S Residential
10.2016 - 01.2019
- Total care of quadriplegia patient.
- Inventory and ordering of medical supplies as needed.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Monitored vital signs regularly to detect and address potential health concerns promptly.
- Managed wound care meticulously, preventing infections and promoting healing effectively.
- Assessed patient needs routinely, adjusting care plans as necessary for best results.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
- Assisted clients with daily living activities for improved quality of life.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided skilled nursing care under supervision of RNs – including wound dressing changes and catheter care-contributing towards expedited healing process.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Part-time weekend position.
Chronic Care Management Nurse
Fredericksburg Clinic PA
10.2016 - 06.2018
- Management of 350 Medicare Patients telephonically from remote office
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral and intramuscular injections and monitored responses.
- Promoted safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Other Administrative tasks as deemed necessary.
Care Management Coordinator
Talk About Health Inc
08.2015 - 10.2016
- Sales and implementation of Talk About Health Chronic Care Management Program
- Patient education; work independently in acquired clinics as well as remotely
- Medicare Annual Wellness Visits which includes Advanced Care Planning, Cardiovascular Screening, Tobacco and Alcohol Cessation Screening, Depression Screening, Fall Prevention Screening, Nutrition Screening, provide counseling in areas where needed based on screening results
- Other Administrative tasks as deemed necessary.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
- Advocated for patients' needs to ensure they received appropriate services while navigating complex healthcare systems effectively.
- Contributed to development of department policies, procedures, and guidelines in line with best practices for care management coordination.
- Utilized evidence-based practices to guide decision-making in development of personalized care strategies for patients.
- Managed diverse caseload of patients with various health conditions, requiring adaptability and excellent time management skills.
- Reduced hospital readmissions by monitoring patients' progress post-discharge and adjusting care plans as needed.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Care Management Coordinator
Selective Medical Staffing
08.2014 - 07.2015
- Home visits for patients for contracted insurance company
- Self-paced environment with remote access for documentation
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Streamlined referral process, ensuring timely access to necessary specialists and services.
- Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
Field Nurse
Hill Country Home Health Care
01.2014 - 08.2014
- Provide intermittent Skilled Nursing services to patients in home setting according patient's plan of care
- Perform variety of patient care activities under supervision of RN
- Act as patient advocate/liaison to assist in communicating patient's needs to multidisciplinary team
- Patient education on variety of aspects of their health care and adapt to their level of education and understanding
- Triage patients in their home and manage care appropriately
- Work independently and from home in timely and efficient manner
- Wound care, wound vac, injections, phlebotomy, dressing changes, foley catheter change and care, and various other skilled nursing procedures
- Complete and submit patient reports in timely manner.
- Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
- Complied with applicable legal requirements for HIPAA and documentation standards.
- Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
- Observed confidentiality safeguards for all patient-related information.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Established realistic, measurable and observable goals consistent with patients' diagnosis.
- Administered effective nursing care to ill, injured, convalescent and disabled patients.
- Performed routine physical assessments, identifying changes in health status and adjusting care plans accordingly.
- Improved patient outcomes by providing high-quality, personalized care to individuals in their home setting.
- Enhanced patient satisfaction by building strong relationships and addressing individual concerns.
- Developed individualized care plans to address specific needs of each patient, promoting independence and selfcare.
- Administered medication as prescribed, monitoring for side effects and potential interactions.
- Reduced hospital readmissions through thorough patient education and timely follow-up visits.
- Actively participated in case conferences with other members of healthcare team, discussing patient progress and adjusting care plans as needed.
- Conducted regular home safety assessments to minimize fall risks and ensure secure environment for recovery.
- Managed wound care effectively, preventing infection and promoting proper healing techniques.
- Educated patients on preventative measures, empowering them to make informed decisions about their health.
- Streamlined documentation processes, ensuring accurate patient records and efficient communication between healthcare providers.
- Utilized telehealth technology for remote monitoring and virtual consultations when necessary, maintaining continuity of care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
LVN II
Kerrville State Hospital
09.2013 - 12.2013
- Other nursing and administrative duties as deemed necessary.
- Administered medications accurately and in timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
- Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
- Streamlined documentation processes by maintaining accurate medical records through electronic charting systems.
- Maintained thorough knowledge of emergency procedures, effectively responding to urgent situations when required.
Staff Nurse/ Triage Nurse
Fredericksburg Clinic
04.2012 - 09.2013
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment.
- Educated patients on self-care management, empowering them to take active role in their overall health and wellbeing.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Campus Administrative Assistant/Nurse
Fredericksburg ISD- Stonewall
10.2006 - 04.2012
- Quarterly sales tax preparation, accounts receivable, accounts payable, reconciling campus monthly financial statement, data entry of campus bank account activity, etc.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Nursing Degree in Vocational -
Howard County Junior College
Fredericksburg, TX05.1993
High School Diploma -
Fredericksburg High School
Fredericksburg, TX06.1990
Skills
- Time Management
- Medication Administration
- Direct Patient Care
- Patient Assessment
- Clinical Documentation
- Patient Education
- Clinical judgment
- Family Education
- Healthcare ethics
- Health Promotion
- Wound Management
- Disease Prevention
- Tracheostomy Care
- Collecting vitals
- Team Coordination
- Relationship Building
- Oxygen saturation standards
- EMR Systems
- Home visits
- Family advocacy
- Appointment Scheduling
- Vaccine administration
- Performing EKGs
- Licensed by Texas State Board of Nursing
Timeline
Chronic Care Management Nurse
Blanco Regional Clinic
06.2018 - 11.2022
Chronic Care Management Nurse
Fredericksburg Clinic PA
10.2016 - 06.2018
Private Duty Nurse/Private Caregiver
D&S Residential
10.2016 - 01.2019
Care Management Coordinator
Talk About Health Inc
08.2015 - 10.2016
Care Management Coordinator
Selective Medical Staffing
08.2014 - 07.2015
Field Nurse
Hill Country Home Health Care
01.2014 - 08.2014
LVN II
Kerrville State Hospital
09.2013 - 12.2013
Staff Nurse/ Triage Nurse
Fredericksburg Clinic
04.2012 - 09.2013
Campus Administrative Assistant/Nurse
Fredericksburg ISD- Stonewall
10.2006 - 04.2012
Nursing Degree in Vocational -
Howard County Junior College
High School Diploma -
Fredericksburg High School
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