Dawn Suters
Philadelphia,PA
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Tempus Unlimited
Philadelphia , Pa.
Dec - Current
- Assisted with personal care.
- Monitored patients physical and mental condition.
- Provide housekeeping plus laundry services.
- Shop for food and other household requirements.
- Prepare and cook meals.
- Make sure medication is taken.
- Run errands including diving client to do activities.
Telemedicine Digital Ambassador Coordinator.
AppleOne Employment Services
Philadelphia, Pa.
03.2021 - 06.2022
- Received messages with patient info. via Curatr cart
- Once info. was received I had to then take the IPad or caregility cart to patients room and connect then with the provider.
- Made sure patient and provider could see/hear one another before stepping out of the room to give them privacy.
- Waited until I received a message on pager stating visit was over. I then retrieved the cart, sanitized it and and took it back to home station until I received another request.
- Was responsible for carrying a pager in the event of a rapid response.
- Logged all requests and rapids.
- Took calls from providers to help educate them to the new process and with Q&A.
- Troubleshooting
- Trained new hires did the work schedule, gave orders and instructions, managed work flow, help solv issues.
- Monitored work performance and provided feedback.
- Reported to management as needed.
Temperatue Screener/Team Leader
AppleOne Employment Services
Philadelphia, Pa.
08.2020 - 03.2021
- Worked at the Perelman Center for advanced medicine.
- Greeted visitors in a warm and welcoming manner.
- Scanned the temperature of each individual entering the facility.
- Direct gust to there destination.
- Took the appropriate steps necessary in the event of a high temperature.
- Handed out PPE gear as required
- Made sure we were stocked with our essentials daily.
- Organized and provided weekly huddles with updates, encouragement.
- Reported to my Supervisor with updates as needed.
Customer Service Representative
Aqua America, Inc
Bryn Mawr, Pa.
03.2008 - 11.2016
- Worked in a high volumed call center greeting between calls on a daily basis mainly by phone and sometimes in the office.
- Handled multiple tasks such as taking payments, extending payments, setting up payment arrangements, setting up meter exchange appointments.
- Provided billing details, resolved billing issues, assisted customers with online
- Advised customers of suspended account status, requested payments on delinquent accounts.
- Updated information, collected past due balances, and created multiple service order requests.
- Handled emergency calls and transferred calls to different departments per requests.
Education
High School Diploma -
Philadelphia Academic High School
Philadelphia, PA06-1993
Skills
- Client documentation
- Behavioral Management
- Meal Preparation
- Care plan assessment
- Customer service skills
- poised personality
- Comprehending skills
- Quick learning
- Typing
- Analytical thinking
- Comfortable dealing with irate individuals
- Time management
- Communication skills
- Ability to show empathy
- Team player
Timeline
Telemedicine Digital Ambassador Coordinator.
AppleOne Employment Services
03.2021 - 06.2022
Temperatue Screener/Team Leader
AppleOne Employment Services
08.2020 - 03.2021
Customer Service Representative
Aqua America, Inc
03.2008 - 11.2016
Home Health Aide
Tempus Unlimited
Dec - Current
High School Diploma -
Philadelphia Academic High School