Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Ashanti D. Swaso

Los Angeles

Summary

Detail-oriented administrative professional with extensive experience in clerical operations, records management, and customer service. Expertise in data entry, document preparation, correspondence handling, and report generation ensures high-quality output. Proficient in Microsoft Office, August Health, Synkwise, QuickBooks, and various database systems. Recognized for adherence to protocols, maintenance of confidentiality, and provision of efficient administrative support in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Technician

COUNTRYSIDE FACILITY
04.2025 - 08.2025
  • Collected patient vital signs and documented results in the EHR system, reporting abnormalities to nursing staff in compliance with HIPAA standards.
  • Collected, labeled, and prepared specimens for lab testing while maintaining infection control protocols and accurate chain-of-custody records.
  • Assisted healthcare providers during procedures, ensured sterile environments, and educated patients on pre- and post-care instructions.
  • Managed patient records, scheduled appointments, processed physician orders, and coordinated insurance documentation.

Care Coordinator

FOR THE LOVE OF YOU HOME CARE
01.2024 - 01.2024
  • Responded promptly to inquiries from patients regarding their care plans.
  • Developed individualized service plans based on assessment findings.
  • Maintained accurate client records under agency policies and procedures.
  • Ensured compliance with state regulations related to healthcare service provision.

Billing and Revenue Cycle Supervisor / Project Coordination Lead

BELIZE MEDICAL ASSOCIATES
03.2008 - 12.2022
  • Coordinated cross-departmental projects and workflows between medical, billing, and administrative teams to ensure timely and accurate service delivery.
  • Acted as liaison between physicians, patients, insurance providers, and external partners to resolve complex issues and support program goals.
  • Organized, monitored, and reported on key departmental metrics, ensuring compliance with healthcare standards and organizational objectives.
  • Led staff trainings and workshops to strengthen operational processes and improve team efficiency.
  • Developed and maintained documentation systems, compiling data for monthly and annual reports used by leadership for strategic decision-making.
  • Oversaw implementation of new systems and process improvements, aligning stakeholders on priorities, timelines, and deliverables.
  • Represented the organization in cross-functional meetings and collaborated with external agencies to support coordinated service delivery.
  • Supervised and mentored a team of staff, providing coaching, performance reviews, and professional development support.

Site Coordinator

LOVE FOUNDATION - SITE COORDINATOR, HUB #1
04.2020 - 09.2022
  • Coordinated daily programming for 15–20 children, including sports, literacy (reading & math), arts, gardening, yoga, and educational field trips.
  • Designed and implemented structured activity plans that fostered academic, social, and personal development.
  • Organized and facilitated a women’s support group for single mothers, providing resources and community connections.
  • Managed program budgeting, including allocation of funds for activities, facilitator payments, and volunteer stipends.
  • Recruited, trained, and supervised facilitators and volunteers to ensure high-quality programming.
  • Prepared and submitted detailed weekly and monthly reports to program leadership and funding agencies.
  • Coordinated with external partners, including the Inter-American Development Bank and U.S. Embassy in Belize, by attending meetings and presenting program updates.
  • Oversaw logistics for community events and workshops to strengthen family and community engagement.

Education

Bachelor of Science - Health Administration

Aspen University
Phoenix, AZ
08.2025

Associate of Arts - Business Administration

St. John's Junior College
Belize, C. A.
12.2006

Skills

  • Medical & Business Correspondence
  • Records & File Management
  • Data Entry & Database Maintenance
  • Scheduling & Calendar Management
  • Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
  • QuickBooks & POS Systems
  • Typing Speed: 45 WPM
  • Customer Service & Communication Skills
  • HIPAA & Confidentiality Awareness

Certification

  • Certified CareGiver, Arizona - August 2024
  • First Aid/CPR Certified

Timeline

Medical Technician

COUNTRYSIDE FACILITY
04.2025 - 08.2025

Care Coordinator

FOR THE LOVE OF YOU HOME CARE
01.2024 - 01.2024

Site Coordinator

LOVE FOUNDATION - SITE COORDINATOR, HUB #1
04.2020 - 09.2022

Billing and Revenue Cycle Supervisor / Project Coordination Lead

BELIZE MEDICAL ASSOCIATES
03.2008 - 12.2022

Bachelor of Science - Health Administration

Aspen University

Associate of Arts - Business Administration

St. John's Junior College

Awards

DELTA EPSILON TAU HONOR SOCIETY 08/2025, THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS 03/2025, AWARD OF HONOR – ST. JOHN’S JUNIOR COLLEGE 09/2004

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