Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dawn Sweeney

Upper Chichester,Pennsylvania

Summary

Experienced with providing attentive and compassionate care to individuals. Utilizes strong organizational skills to manage daily tasks and ensure safe environment. Track record of effective communication and problem-solving abilities in caregiving settings.

Overview

23
23
years of professional experience

Work History

Care Taker

Self
06.2013 - 12.2024
  • Provided compassionate care to assisted with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
  • Organized transportation to appointments, improving access to essential services.
  • Improved communication with families, providing regular updates on their loved ones' care.
  • Managed medication schedules for ensure timely and accurate administration.
  • Developed strong relationships with families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Bank Teller

Wells Fargo
03.2010 - 02.2013
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Head Teller

PNC Bank
08.2007 - 04.2008
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Introduced customers to other bank team members to help meet financial needs.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
  • Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
  • Enforced compliance with bank regulations and policies to reduce financial risks.

Bank Teller

Citizens Bank
09.2001 - 11.2004
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.

Education

Bachelor of Arts - English Language And Literature

Arcadia University
Glenside, PA
05-2001

Skills

  • Housekeeping tasks
  • Personal care
  • Safety awareness
  • Meal preparation
  • Medication distribution
  • Medication reminders
  • Compassionate caregiving
  • Emotional support

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Baking
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Swimming
  • Mindfulness Practices
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Care Taker

Self
06.2013 - 12.2024

Bank Teller

Wells Fargo
03.2010 - 02.2013

Head Teller

PNC Bank
08.2007 - 04.2008

Bank Teller

Citizens Bank
09.2001 - 11.2004

Bachelor of Arts - English Language And Literature

Arcadia University

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Dawn Sweeney