Dawn Swineford
4823 SW Millbrook Ln,Stuart FL
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
33
33
years of professional experience
Work History
Vitamin Manager
Sprouts Farmers Market
09.2020 - Current
- Improved store sales through effective product merchandising and strategic display organization.
- Enhanced overall store performance by monitoring sales data and adjusting strategies accordingly.
- Assisted customers with special requests or concerns, resolving issues promptly and professionally.
- Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
- Optimized purchasing processes to reduce stock discrepancies and improve order accuracy.
- Streamlined inventory management processes to ensure optimal product availability and minimize stockouts.
- Increased customer satisfaction by providing personalized vitamin recommendations based on individual needs and goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Peggy's Natural Foods
01.2019 - 08.2020
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Redeemed coupons and cross-sold products.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customer locate and select appropriate merchandise throughout store.
Life Insurance Agent
MTL
01.2016 - 01.2018
- Financial Advising and planning Sales Development of new clients through cold calling and networking Retention of existing clients through customer service.
- Offered policy guidance and management to promote asset protection.
- Upsold products to policyholders and potential new clients.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Health Insurance Agent
US Health Advisors
07.2016 - 04.2017
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Calculated premiums and established payment methods.
- Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
Owner
Hurricane Grill & Wings
01.2015 - 07.2016
- Service an estimated 200 customers per day including off-premise catering, take out orders and in house dinning.
- Greet and host restaurant patrons, seating coordination and oversee restaurant staff to ensure customers were attended in a timely fashion.
- Complete restaurant opening and closing procedures.
- Food and Alcohol forecasting and projections.
- Coordinated with vendors and suppliers to maintain proper supply of: all dry goods, salads, meats, poultry, seafood and sauces.
- Manage 20 BOH / FOH staff including, cooks, prep-cooks, waitstaff, dishwashers, hostesses.
- Ensuring all food safety guidelines are being followed From food preparation, portion control, food storage and disposal.
- Schedule development and all human relations such as employing and discharging, staff training.
- Control of all financial reporting and accounting relations.
- Daily balancing, deposits, all aspects of payroll, accounts payables, accounts receivables, business book balancing as well as maintaining the cash register for staff transactions.
- Compliance and Licensure.
- All aspects of Customer retention and replenishment.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner
Eagles Nest Cafe
01.2013 - 01.2015
- Please refer to responsibilities listed above under Hurricane Grill and Wings.
Owner
Eagle Storage
01.1992 - 01.2015
- Please refer to responsibilities listed above under Hurricane Grill and Wings.
Owner
Berlin Heights Carry-Out Inc
01.1994 - 01.2014
- Please refer to responsibilities listed above under.
Education
Bachelor of Arts - Communication
University of Toledo Toledo
1989
Skills
- 10 years experience with QuickBooks Pro Software
- Organizational and Collaborative Capability
- Extensive experience and knowledge in:
- Owning and Operating a Successful Business
- Accounting and Bookkeeping; Receivables & Payables
- Cost Benefit Analysis
- Inventory Administration
- Sales and Negotiation
- Employee Recruitment, Management, Effective Training
- Customer Relationship Manager
- All aspects of Customer retention and replenishment
- Accounting, Procurement
- Accounts payables, QuickBooks Pro
- Accounts receivables, Recruitment
- Bookkeeping, Sales
- Book, Development
- Cash handling
- Register
- Closing
- Cold calling
- Customer service
- Staff training
- Financial
- Financial reporting
- Food safety
- Forecasting
- Human relations
- Insurance
- Payables
- Payroll
- Time management
- Team leadership
- Hiring and training
Timeline
Vitamin Manager
Sprouts Farmers Market
09.2020 - Current
Customer Service Representative
Peggy's Natural Foods
01.2019 - 08.2020
Health Insurance Agent
US Health Advisors
07.2016 - 04.2017
Life Insurance Agent
MTL
01.2016 - 01.2018
Owner
Hurricane Grill & Wings
01.2015 - 07.2016
Owner
Eagles Nest Cafe
01.2013 - 01.2015
Owner
Berlin Heights Carry-Out Inc
01.1994 - 01.2014
Owner
Eagle Storage
01.1992 - 01.2015
Bachelor of Arts - Communication
University of Toledo Toledo
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