Dawn Tallett
Johnson City
Summary
Dedicated Personal Support Worker with extensive experience at PPL, LLC, enhancing client well-being through compassionate care and effective implementation of individualized care plans. Skilled in emotional support and advocacy, I excel in multidisciplinary collaboration and personal hygiene assistance, ensuring clients achieve greater independence and quality of life.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
PPL, LLC
04.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Provided emotional support and companionship to enhance clients' well-being and quality of life.
- Implemented care plans by following prescribed protocols and monitoring client progress effectively.
- Maintained accurate records of client interactions and health changes to facilitate communication with healthcare providers.
Personal Support Provider
Southern Tier Independence Center
10.2019 - 03.2025
- Delivered compassionate personal care to clients, enhancing daily living experiences and promoting independence.
- Assisted clients with activities of daily living, including grooming, bathing, and meal preparation.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet client needs effectively.
- Monitored client health status and reported changes to healthcare professionals for timely interventions.
- Advocated for client rights and preferences, fostering a respectful and supportive atmosphere within the facility.
Accounts Payable Clerk
Dan Brown Construction
09.2023 - 09.2024
- Processed vendor invoices accurately to ensure timely payments.
- Reconciled accounts payable statements with internal records monthly.
- Assisted in maintaining organized digital filing systems for financial documentation.
- Communicated effectively with vendors to resolve payment discrepancies.
- Supported month-end closing processes by preparing necessary reports and documentation.
Customer Service Representative
NYSEG Solutions
08.2022 - 02.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed complex customer accounts, providing tailored solutions and support.
- Trained new staff on customer service protocols and system navigation.
- Implemented process improvements that enhanced response times and accuracy.
Education
Bachelor of Science - Human Development
Binghamton University
Binghamton, NYSkills
- Client support
- Assistance with daily activities
- Emotional support
- Care plan implementation
- Multidisciplinary collaboration
- Advocacy for clients
- Personal hygiene assistance
- Meal preparation
Timeline
Personal Support Worker
PPL, LLC
04.2025 - Current
Accounts Payable Clerk
Dan Brown Construction
09.2023 - 09.2024
Customer Service Representative
NYSEG Solutions
08.2022 - 02.2023
Personal Support Provider
Southern Tier Independence Center
10.2019 - 03.2025
Bachelor of Science - Human Development
Binghamton University