Dawn Tallman
Patient Coordinator
Benton City,WA
Summary
Dynamic professional with a unique blend of exceptional hospitality instincts and meticulous administrative expertise, dedicated to enhancing operational efficiency in an innovative medical practice. Proven ability to manage time effectively and proactively solve problems, ensuring seamless scheduling and real-time updates to patient charts. Committed to fostering a culture of continuous improvement and a team-first mentality, leveraging extraordinary attention to detail to identify gaps and develop systems that benefit the entire clinical team. Eager to establish trusted partnerships and navigate complex healthcare systems, facilitating smooth transitions for every patient while optimizing productivity and service quality across diverse environments.
Overview
13
13
years of professional experience
Work History
Office Manager/Direct Admin Support to Transportation Director
Kiona Benton School District
09.2024 - Current
- Provided clerical support to various District departments, ensuring efficient administrative operations
- Collaborated closely with building and department staff to facilitate smooth workflow
- Responded to inquiries and requests for information from school/district personnel, students, parents, and the general public, providing necessary materials
- Accurately entered and retrieved computer data, maintaining a high level of data integrity
- Updated various Excel worksheets, electronic online data, and reports with a strong emphasis on accuracy and timeliness
- Processed requisitions, purchase orders, purchases, and key cards, ensuring accurate and punctual reporting
- Assisted with time reporting for payroll purposes, prioritizing accuracy and punctuality
- Supported Transportation with vehicle routing and reporting, maintaining precise and timely information
- Organized and reconciled Department accounts payable paperwork (invoices, packing slips, receipts) for submission to the District Office, ensuring accuracy and organization
- Provided high-level customer service and courteous communication to school/district personnel, students, parents, and the general public
- (Contract Job; Invited back for 2025-26 school year)
Intake Coordinator/Liaison
Serenity Hospice
04.2024 - 08.2024
- Support 200 patient case loads
- Schedule / coordinate all program explanations and admissions
- Request medical records
- Coordinate discharge from local hospitals including durable medical equipment and medical transport
- Work collaboratively with all staff members in a timely manner to coordinate admission to hospice
- Scheduling
- Update Excel, Word documents. Communications are via Outlook
- (Moved from Oregon to Benton City, WA)
Palliative Care Coordinator (Administrative Support Role)
Willamette Vital Health (formerly Willamette Valley Hospice)
09.2018 - 11.2023
- Established coordinator role within WVH - Palliative Care Team
- Support 54-person patient load
- Schedule / coordinate all program explanations and admissions
- Provide statistics for major insurance contracts and present statistical date for manager and lead doctors
- Presentations for staff and community members
- Direct executive support to head doctor
- The face and voice of our team for vendors, care managers, doctors, offices and patients
- Scribe for all head doctors and IDG teams
- Approximately 8.5 years at the same company in different roles based on company need
Quality and Performance Improvement Assistant
Willamette Vital Health (formerly Willamette Valley Hospice)
08.2017 - 11.2018
- Helped analyze, research, provide stats and conducted interviews for our agency in relation to vendors, to identify cost savings while still maintaining excellent customer and employee satisfaction. (Saved our non-profit over $150,000 in 1 year)
- Did training for nurses for the Hospice Item Set (HIS); helped drive Medicare results for reimbursement. (By the end of my time in this role we had scores of 99-100%)
- Recreated and identified key savings for supply room and patient delivery of supplies
- Created an inventory system that is used to this day and has allowed our agency to be within budget for 5 years for supplies, with only a few anomalies. (Typically, due to non-formulary high-cost patient items). (This has saved our hospice thousands of dollars over the years)
- Lead the implementation of our DME manager Qualis
- Overlap of duties to Palliative Care Coordinator
Patient Services Manager
Willamette Vital Health (formerly Willamette Valley Hospice)
03.2015 - 08.2017
- Managed 6 support services staff
- Managed medical records for company
- Performance managed both successful and unsuccessful employees
- Auditing and teaching of EMR (Electronic Medical Record) discrepancies to staff
- Helped create policies and procedures
- HIPAA Compliance Co-officer
- Safety Committee Member
- Lead or engaged in PIP (Performance Improvement Projects)6 support services staff
- Managed medical records for company
- Performance managed both successful and unsuccessful employees
- Auditing and teaching of EMR (Electronic Medical Record) discrepancies to staff
- Helped create policies and procedures
- HIPAA Compliance Co-officer
- Safety Committee Member
- PIP (Performance Improvement Projects)
Lead Scheduler
Hope Orthopedics
09.2012 - 03.2015
- Scheduled for 23 different surgeons. Duties would add another page to this resume. (Each individual orthopedic surgeon had different requirements.)
- Excellent customer service
- Head of Safety Committee
- Multi-line phone system
- EMR training
- Extreme attention to details
- Team over-site and training. Team interviews
- Interviewing patients per doctor’s requirements
- Presentations
- Accessing specific and appropriate imaging technology from connected EMR and contracted vendors. (Promoted to Lead scheduler.)
Education
Community Health Worker Certification -
Oregon State University
09.2020
Psychology
Grand Canyon University
Business Management
University of Phoenix
Skills
Customer relations
Section name
Proactively streamlining patient care, consistently driving significant efficiencies and enhancing overall productivity and the patient experience!
Timeline
Office Manager/Direct Admin Support to Transportation Director
Kiona Benton School District
09.2024 - Current
Intake Coordinator/Liaison
Serenity Hospice
04.2024 - 08.2024
Palliative Care Coordinator (Administrative Support Role)
Willamette Vital Health (formerly Willamette Valley Hospice)
09.2018 - 11.2023
Quality and Performance Improvement Assistant
Willamette Vital Health (formerly Willamette Valley Hospice)
08.2017 - 11.2018
Patient Services Manager
Willamette Vital Health (formerly Willamette Valley Hospice)
03.2015 - 08.2017
Lead Scheduler
Hope Orthopedics
09.2012 - 03.2015
Psychology
Grand Canyon University
Business Management
University of Phoenix
Community Health Worker Certification -
Oregon State University