Front Desk Specialist
University of Dayton Counseling Center
07 2023 - Current
- Manages, prioritizes, and schedules for nineteen clinicians
- Manages counseling center email, tracks and follows up on requests, and identifies those that need immediate attention
- Coordinates and monitors day to day operations
- Creates and modifies spreadsheets for data entry and management
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assists development and implementation of new administrative procedures.
- Promotes positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Develops comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Processes customer requests accurately and within agreed time frames to meet service standards.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintains digital filing systems and assists students with resources and appointments
- Creates, edits, and organizes digital and print materials for staff and student use.
- Serves as a key administrative liaison for students, faculty, and staff within a high-volume student services office.
- Manages appointment scheduling, student records, and counselor schedules with strict attention to confidentiality and detail.
- Provides excellent customer service in person, by phone, and via email — fostering a welcoming environment for all visitors.
- Manages student records, files, and scheduling systems with attention to detail and confidentiality.