Dawn Thomas
Case Manager
Kapolei,HI
Summary
I am a hardworking and reliable individual focused upon going above and beyond to support my team while continuing to serve our growing population of consumers. I am a highly skilled hard working individual with both personal and professional experiences to become an asset to any organization. I operate with highest regard for our consumers in a professional and ethical. I am extremely motivated to learn to new skills in collaboration with my existing skills for growth.
Overview
8
8
years of professional experience
Work History
SSVF Case Manager III
U.S. Vets Initiative
Kapolei, HI
02.2022 - Current
- Assisted clients in developing and implementing individualized housing plans to ensure successful transition into permanent housing.
- Provided supportive services such as financial literacy, employment assistance, budgeting, crisis intervention and advocacy.
- Conducted intakes with veterans and their families to assess eligibility for SSVF program services.
- Maintained client case files according to established standards of practice and documentation requirements.
- Linked veterans and their families to appropriate community resources to address identified needs or gaps in service delivery.
- Collaborated with other agencies or organizations to coordinate comprehensive services for clients.
- Facilitated weekly team meetings with staff members to discuss cases and provide updates on progress towards goals.
- Monitored veteran's progress toward achieving independent living goals through regular home visits and telephone contacts.
- Developed relationships with landlords in order to identify safe, affordable housing options for clients.
- Advised veterans on available benefits related to homelessness prevention and intervention services.
- Provided support groups for veterans experiencing homelessness or at risk of becoming homeless.
- Educated veterans on the importance of maintaining healthy lifestyle habits such as proper nutrition, exercise, stress management and substance abuse prevention and treatment.
- Cultivated relationships with local businesses and organizations that could provide employment opportunities for veterans.
- Advocated on behalf of veterans who were facing challenges accessing necessary services due to language barriers or disability status.
- Tracked data related to program outcomes using established software programs.
- Participated in community outreach activities such as health fairs or public events aimed at connecting eligible veterans with program resources.
- Responded promptly to all inquiries from referral sources regarding program eligibility criteria or availability of services.
- Reviewed veteran's medical records in order to determine if any physical disabilities may interfere with successful re-housing efforts.
- Maintained contact with landlords throughout the duration of a veteran's stay in order to ensure compliance with lease agreements.
- Coordinated transportation arrangements when needed so that veterans could access necessary appointments or job interviews.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Created presentations about SSVF programming that included detailed information about eligibility criteria, services offered and success stories from past participants.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Researched and analyzed community needs to determine program directions and goals.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Assessed and identified service delivery challenges and opportunities within local area.
- Acted as consultant to community programs by interpreting regulations and policies.
Rapid Rehousing Case Manager
Gregory House Programs
Honolulu, HI
09.2018 - 02.2022
- Managed caseload of 20 + clients and developed to coordinate strategies for success and sustainability through housing service plans
- Collaborate with Coordinated Entry Systems and other community providers to schedule and conduct intakes and assessments of new prospective clients.
- Monitored behaviors, needs, and progress to help keep all clients on-track with housing service
plans. - Maintained calm, friendly atmosphere to promote clean, orderly, and healthy environment.
- Work in collaboration with community providers through Case Conferencing Meetings
- Collaborate with CES, community providers, landlords / property management companies and clients toward successful housing placements.
- Oversight of Emergency Solutions Grant / CSHI / Continuum of Care Rapid Rehousing Programs.
- Housing Navigation
- Upload household documents and created computerized records to effectively store, process and report on client housing data.
Save the Food Basket Operations Manager
Gregory House Programs
Honolulu, HI
09.2018 - 04.2020
- Directed, supervised a staff of 30, and evaluated work activities of all volunteers for Save the Food Basket Program
- Oversight of all shopping and food preparation to assist with meeting nutritional needs of Save the Food Basket Program to include submission of all financial reports to appropriate entities.
- Developed and maintained computerized record management systems using Caseworthy to store and process accurate client data
- Upload documents and created computerized records to effectively store, process and report on client data.
- Provided supportive services such as financial literacy, employment assistance, budgeting, crisis intervention and advocacy.
- Collaborated with other agencies or organizations to coordinate comprehensive services for clients.
- Facilitated weekly team meetings with staff members to discuss cases and provide updates on progress towards goals.
- Educated client's on the importance of maintaining healthy lifestyle habits such as proper nutrition, exercise, stress management and substance abuse prevention and treatment.
- Advocated on behalf of families and individuals facing challenges accessing necessary services due to language barriers and status.
Intake Counselor
Alcoholic Rehabilitation Services of Hawaii
Kaneohe, HI
09.2016 - 09.2018
- Conducted comprehensive intake assessments to evaluate clients' mental health needs and develop treatment plans.
- Provided crisis intervention, individual counseling, group therapy, family therapy, and community-based services.
- Developed service plans with clients to meet their short and long-term goals.
- Maintained accurate clinical records of client progress in accordance with agency policies and procedures.
- Collaborated with other professionals to coordinate client care and ensure continuity of services.
- Facilitated support groups for individuals coping with substance use disorders or mental health issues.
- Assisted clients in developing strategies for managing stressors, setting boundaries, and enhancing personal relationships.
- Coordinated referrals to outside agencies such as medical providers or housing resources when needed.
- Created an environment that was safe, supportive, nonjudgmental, and affirming for all clients served by the program.
- Actively participated in case reviews and conferences to share information about client's progress towards recovery goals.
- Identified potential barriers to successful treatment outcomes through ongoing assessment of client functioning.
- Provided advocacy services for individuals accessing community services or benefits programs.
- Participated in interdisciplinary team meetings to discuss complex cases or collaborate on discharge planning.
- Assessed risk factors associated with suicide ideation or self-harm behavior among clients.
- Ensured safety protocols were followed during transport of high-risk patients from emergency departments.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Documented patient progress through counseling and interaction.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Documented meetings, interventions and contacts with clients to optimize care.
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Consulted with staff, insurance provider and family about treatment recommendations and progress.
- Interviewed consumers and families to determine eligibility for services.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Referred individuals to outside resources and services for additional support.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
Volunteer Housing Case Manager
Family Promise of Hawaii
Honolulu, HI
01.2016 - 01.2017
- Conducted intakes with families to assess eligibility for program services.
- Provided supportive services such as financial literacy, employment assistance, budgeting, crisis intervention and advocacy.
- Maintained client case files according to established standards of practice and documentation requirements.
- Linked families to appropriate community resources to address identified needs or gaps in service delivery.
- Collaborated with other agencies or organizations to coordinate comprehensive services for clients.
- Assisted clients in developing and implementing individualized housing plans to ensure successful transition into permanent housing.
- Facilitated weekly team meetings with staff members to discuss cases and provide updates on progress towards goals.
- Monitored veteran's progress toward achieving independent living goals through regular home visits and telephone contacts.
- Developed relationships with landlords in order to identify safe, affordable housing options for clients.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
Education
Master of Arts - Marriage And Family Therapy
Argosy University
Honolulu, HI04.2019
Bachelor of Science - Human Services
University of Phoenix
Honolulu, HI12.2014
Associate of Arts - Criminal Justice
University of Phoenix
Honolulu, HI06.2012
Skills
- Effective Customer Communication
- Service Planning
- Client Needs Assessments
- Proficient in Microsoft, Excel, Powerpoint
- Staff Oversight
- Written and Verbal Communication
- Motivational Interviewing Skills
- Community Outreach
- Client Meetings
- Computer Skills
- Decision-Making
- Task Prioritization
- Analytical and Critical Thinking
- Active Listening
- Organization
- Solution-Focused Counseling
- Peer Counseling
- Intervention Planning
- Client Advocacy
- Client Counseling
- Office Administration
- Mental Health Support
- Crisis Intervention
- Counseling
- Clinical Experience
- Extensive DSM-IV Knowledge
- Specialized Training in Grief Counseling
- Dual Diagnosis Expertise
- Treatment Planning
- Suicide Precautions Expertise
- Medicaid Familiarity
- Outreach Programming Specialist
- Family Therapy Background
- Exceptional Problem Solver
- Adolescent Development
- Biopsychosocial Assessments
- Crisis Intervention Techniques
- Suicide Risk Assessments
- Addictions Specialist
- Psychology
- HIPAA
- Practiced in Family Assessments
- Interventions
- Inventory Management
- Customer Service
- Logistics Oversight
- Maintenance Planning
- Performance Reporting
- Production
- Incidents Management
- Financial Management
- Process Improvement
- Health and Safety Compliance
- Program Administration
- Vendor Sourcing
- Negotiation
- Conflict Mediation
- Social Media Marketing
- Onboarding and Orientation
- Employee Motivation
- Schedule Oversight
- Case Management
- Risk Management
- Maintaining Compliance
- Goal Attainment
- Staff Retention
References
References available upon request.
Timeline
SSVF Case Manager III
U.S. Vets Initiative
02.2022 - Current
Rapid Rehousing Case Manager
Gregory House Programs
09.2018 - 02.2022
Save the Food Basket Operations Manager
Gregory House Programs
09.2018 - 04.2020
Intake Counselor
Alcoholic Rehabilitation Services of Hawaii
09.2016 - 09.2018
Volunteer Housing Case Manager
Family Promise of Hawaii
01.2016 - 01.2017
Master of Arts - Marriage And Family Therapy
Argosy University
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
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