Dawn Thomas
San Antonio,TX
Summary
Adept at strategic planning and workforce management, I significantly enhanced operational efficiency at Knapheide Truck Equipment. Leveraging skills in MS Office and conflict resolution, I led teams to achieve top-tier customer satisfaction. My approach blends meticulous financial management with effective staff training, driving business growth and fostering a positive, productive workplace environment.
Overview
9
9
years of professional experience
Work History
Office Manager
Knapheide Truck Equipment
San Antonio, TX
08.2023 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Administration/Employee Supervisor
Zurich International Properties
San Antonio, TX
06.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Liaison between Tenants and Broker.
- Initiates contracts for long and short term parking solutions for Tenants and Customers.
- Monitored and maintained 3 surface parking lot, and 1 parking garage.
- Supervised Valet, and housekeeping staff.
Office Administration Manager
M.W. Rentals & Services
Dilley, TX
04.2019 - 04.2023
- Developed and administered department budgets.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Processed financial documents, contracts, expense reports and invoices.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Complied with regulations regarding hazardous chemical storage and disposal, depositing empty containers in appropriate receptacles.
- Created and managed budgets for travel, training and teambuilding activities.
Lead Early Preschool Teacher
First Baptist Daycare
Victoria, TX
07.2015 - 10.2018
- Taught children foundational skills in colors, shapes and letters.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
- Met with parents to discuss child behavior and academic progress.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Administered and documented results of student assessments.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Incorporated music, art and theater into lesson planning.
- Adapted instructional techniques according to student learning styles and progress.
- Engaged with children on individual basis to build positive, trusting relationships.
- Read stories to children and taught painting, drawing and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Incorporated music and art activities to encourage creativity and expression.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Education
Some College (No Degree) -
University of Texas At Austin
Austin, TXSkills
- Business Development
- Strategic Planning
- Staff Training
- Customer Service
- Salesforce Management
- Data Entry
- Travel Coordination
- Workforce management
- Team Building
- MS Office
- Point Of Rental
- Team Building
- Merchandising Expertise
- Inventory Tracking
- Loss Prevention
- Business Planning
- Financial Management
- Dependable and responsible
- Decision-Making
- Excellent communication
- Conflict Resolution
- Skilled in Manlift and Forklift operating
- Vendor engagement
- Bookkeeping
- Operations management
- Billing
- Travel coordination
Timeline
Office Manager
Knapheide Truck Equipment
08.2023 - Current
Director of Administration/Employee Supervisor
Zurich International Properties
06.2022 - Current
Office Administration Manager
M.W. Rentals & Services
04.2019 - 04.2023
Lead Early Preschool Teacher
First Baptist Daycare
07.2015 - 10.2018
Some College (No Degree) -
University of Texas At Austin
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