Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Thornton

North Richland Hills

Summary

Dynamic cake decorator with extensive experience at Tom Thumb, known for innovative designs and exceptional customer service. Skilled in food handling safety and effective communication, I consistently exceeded client expectations and improved sales through creative solutions. Committed to quality control and team collaboration, I thrive in fast-paced environments while mentoring junior staff.

Overview

17
17
years of professional experience

Work History

5 Star Cake Decorator

Tom Thumb
05.2017 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Managed material inventory and ordered new materials when needed.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.

Lead Cake Decorator

Market Street
10.2011 - 05.2017
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Continuously updated knowledge of food allergy and dietary restrictions, ensuring all customer needs were met while adhering to industry regulations.
  • Streamlined the cake decorating process for increased efficiency and reduced waste.
  • Assisted management in recruiting qualified candidates for open positions within the cake decorating team, ensuring a talented workforce capable of meeting company objectives.
  • Revamped existing cake design offerings to incorporate modern trends while preserving classic options that remained popular among customers.
  • Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
  • Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.

Merchandiser

Walmart
06.2010 - 10.2011
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.

Relief Manager

Bp Gas Station
06.2008 - 05.2010
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Developed strong professional relationships with vendors, negotiating favorable terms and pricing for supplies.
  • Ensured a clean and well-organized store environment for an improved shopping experience.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Certificate - Property Management

Penn Foster Career School
Scranton, PA

Associate Of Arts - Business Administration

American InterContinental University
Schaumburg, IL

Nurse Aide - CNA

Emerald Nursing Schhol
El Paso, TX

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • Strong communication skills
  • Stock rotation
  • Food production
  • Visual merchandising
  • Quality control
  • Continuous learning and adaptation
  • Attention to detail
  • Reliable and responsible
  • Team cooperation
  • Customer service
  • Critical thinking
  • Clear communication
  • Adaptive and creative
  • Decision-making

Timeline

5 Star Cake Decorator

Tom Thumb
05.2017 - Current

Lead Cake Decorator

Market Street
10.2011 - 05.2017

Merchandiser

Walmart
06.2010 - 10.2011

Relief Manager

Bp Gas Station
06.2008 - 05.2010

Certificate - Property Management

Penn Foster Career School

Associate Of Arts - Business Administration

American InterContinental University

Nurse Aide - CNA

Emerald Nursing Schhol

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Dawn Thornton