Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Dawn Thurman

Rogersville,TN

Summary

Proficient office manager with a strong background in customer service and organizational efficiency at Hagood Eye Care. Implemented streamlined patient billing processes, enhancing overall office productivity. Experienced in human resources, dedicated to fostering employee well-being and a professional atmosphere.

Overview

41
41
years of professional experience

Work History

Office Manager

Hagood Eye Care
04.1999 - Current

Efficiently checked in patients and verified insurance details for seamless front office operations.

Prepared charts, forms, and documents to ensure accurate patient records.

Managed patient billing and accounts receivable to optimize financial processes.

Handled telephone communications to resolve issues with staff, patients, and office details.

Scheduled appointments and meetings to enhance workflow coordination.

Ordered necessary supplies to maintain office functionality.

Cultivated a professional yet healthy environment for employee well-being.

Managed human resources duties, including employee vacation, sick days, holidays, payroll, and recruitment.

Customer Service Representative

Walgreens
02.2023 - 05.2025

Assisted customers with product selection to enhance shopping experience. Processed customer purchases efficiently at checkout. Conducted inventory assessments and managed stock levels. Restocked new inventory and removed expired products promptly. Operated photo lab, producing prints, canvas art, documents, and calendars. Maintained a clean and organized environment for optimal customer satisfaction.

Receptionist

Superior Home Health Care
09.1996 - 07.1998

Managed telephone communications and reception duties efficiently. Executed delivery of doctor orders from local facilities promptly. Delivered payroll documents to headquarters in a timely manner. Performed typing and data entry tasks with high accuracy.

Receptionist

Rogersville Vision Clinic
09.1984 - 09.1996

Managed telephones and facilitated patient check-in and check-out processes.

Verified insurance eligibility and processed insurance claims efficiently.

Performed data entry tasks, including typing letters and correspondence.

Executed patient recall initiatives to enhance appointment attendance.

Maintained employee hours and vacation log for accurate record-keeping.

Education

High School Diploma -

Tri Cities Christian School
Blountville, TN

Medical General Clerical

Walter’s State Community College
Morristown, TN
05.1984

Skills

  • Customer service and support
  • Office management and administration
  • Organizational skills

Timeline

Customer Service Representative

Walgreens
02.2023 - 05.2025

Office Manager

Hagood Eye Care
04.1999 - Current

Receptionist

Superior Home Health Care
09.1996 - 07.1998

Receptionist

Rogersville Vision Clinic
09.1984 - 09.1996

High School Diploma -

Tri Cities Christian School

Medical General Clerical

Walter’s State Community College
Dawn Thurman