Dawn Tobin
Wichita,KS
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Service Advisor
Hyundai Motors
06.2023 - 04.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Supervisor of Operations
Cedar Creek Farms
09.2023 - 12.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Professional Cleaner
Fresh Start Cleaning & Maintenance
01.2023 - 06.2023
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
Service Advisor
Work & Play Trailer
01.2021 - 05.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
City Mazda
01.2019 - 03.2020
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Service Advisor/Customer Service Coordinator
Metro Mitsubushi
03.2011 - 05.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
Landscape Groundskeeper
Clintor
01.2009 - 09.2011
- Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
- Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
- Reduced water usage by installing and maintaining efficient irrigation systems.
- Contributed to a clean environment by disposing of waste materials responsibly through recycling or composting methods when applicable.
- Communicated effectively with clients addressing concerns about their property''s health or appearance.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Created schedules and implemented plans for regular maintenance to meet client expectations.
Picker/Packer/Warehouse Shipper
Wallace & Carey
06.1997 - 09.2000
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Education
Associate of Arts - Customer Service Management
NSCC
Dartmouth, NS03.2011
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Service Estimates
- Service Recommendations
- Team player mentality
- Customer Relationship Management
- Team Collaboration
- Customer Retention
- Data Entry
- Cost Estimation
- Warranty Claims Process Management
Timeline
Supervisor of Operations
Cedar Creek Farms
09.2023 - 12.2023
Service Advisor
Hyundai Motors
06.2023 - 04.2024
Professional Cleaner
Fresh Start Cleaning & Maintenance
01.2023 - 06.2023
Service Advisor
Work & Play Trailer
01.2021 - 05.2022
Service Advisor
City Mazda
01.2019 - 03.2020
Service Advisor/Customer Service Coordinator
Metro Mitsubushi
03.2011 - 05.2019
Landscape Groundskeeper
Clintor
01.2009 - 09.2011
Picker/Packer/Warehouse Shipper
Wallace & Carey
06.1997 - 09.2000
Associate of Arts - Customer Service Management
NSCC
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