Dawn Toft
Hayward,WI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
35
35
years of professional experience
Work History
Server
Angler's Bar & Grill
Hayward, WI
05.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender / Server
Hayward Golf Club
Hayward, WI
04.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Bartender
Big Fish Golf
Hayward, WI
06.2020 - 09.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Account Manager
Elevation3D
Las Vegas, NV
03.2019 - 06.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Account Executive / Account Manager
Exhibit Fair International, Inc.
Las Vegas, NV
02.2008 - 03.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Account Manager
MC2
Las Vegas, NV
02.2004 - 02.2008
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Co-Owner
Dal'Italia Pizza
Las Vegas, NV
07.1993 - 06.2010
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Elementary Education
College of Southern Nevada
Las Vegas, NVElementary Education
St Petersburg Junior College
Clearwater, FLHigh School Diploma -
Pinellas Park High School
Largo, FLSkills
- Proficient in Microsoft Office and Powerpoint presentations
- Creating contracts, production orders, work orders and purchase orders
- Ordering services from general contractors and outside vendors
- Meeting and exceeding established deadlines
- Final reconciliation of show service costs for final invoices
- Maintaining records for future services
- Post show meetings to review any changes made on the show floor such as electrical services, graphic placement, etc
Timeline
Server
Angler's Bar & Grill
05.2021 - Current
Bartender / Server
Hayward Golf Club
04.2021 - 10.2021
Bartender
Big Fish Golf
06.2020 - 09.2020
Account Manager
Elevation3D
03.2019 - 06.2020
Account Executive / Account Manager
Exhibit Fair International, Inc.
02.2008 - 03.2019
Account Manager
MC2
02.2004 - 02.2008
Co-Owner
Dal'Italia Pizza
07.1993 - 06.2010
Elementary Education
College of Southern Nevada
Elementary Education
St Petersburg Junior College
High School Diploma -
Pinellas Park High School