Dawn Toll
Juneau,AK
Summary
Driven individual with a proven track record enhancing customer satisfaction and loyalty through exceptional service and rapport-building. Complemented by a deep empathy and understanding from 18+ years in autism therapy. Excelled in fostering positive environments, significantly improving team productivity and customer retention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly experienced with gestalt for working with others with disabilities & people in general. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
Work History
Sales Associate
Kohls Department Store
11.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Highschool (k-12 Grade) -
06.1997
Skills
Dawn Toll
19207635523
I'm just starting out again in the work force Looking for remote jobs only I love helping people I have over 18 years experience with autism, aba therapy for children & adults on the autism spectrum
I've been through a lot in life, it's made me a stronger, empathetic, understanding team player
I have great customer service & speaking skills, i can read nonverbal body language like a pro
My biggest pet peeve is seeing others being misunderstood
I like to make sure whomever I am helping at the time knows they are important to me, we will figure out a solution together & that their needs are met People just want understanding, kind, caring help People want to be heard, validate & matter
I treat each clients like i would treat my mom if we were out shopping
That's what I'm good at Oh and I have a wicked sense of humor, sarcastic Life can either wear you down to tears or you can find humor in those moments I choose to laugh, even at myself
Skills
Search engines
Food Service
Developmental Disabilities Experience
19 years experience with disabilities
My biggest pet peeve is being misunderstood I always take the time to listen & give respect no matter what
Sales
Did i mention patience, epic amounts of patience
Communication Skills
Experience with the ups & dawns of disabilities rights, Medicare, private insurance, SSI/SSDI
Cash handling
Love helping parents/caregivers understand the in and outs of a loved one with disabilities
Retail Sales
Good with stressful topics, situations & people
Working with people with autism
Home care elderly
Customer Service
Special Education
Applied behavior analysis
Huge empathetic mind & heart
Customer service
Retail sales
Personal experience with IRIS
Communications with private Insurance
Communications with aging & disabilities
Communications with Medicare, SSI/DSSI
Organizational Skills
Experience with Children with varrying disabilities & abilities
Cashiering
Tutoring 5k students to read
POS
We all need help, everyday Each one of us needs honest, understanding help no matter what
Merchandising
Cash register
Cash Handling
Behavioral Therapy
Timeline
Sales Associate - Kohls Department Store
11.2016 - 06.2017
Waterloo Highschool - Highschool (k-12 Grade),
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