Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Corolla

Duson,LA

Summary

Dedicated professional with a proven track record at Orthoillinois, enhancing clinic efficiency and patient satisfaction through expert appointment coordination and robust patient relations. Leveraged HIPAA compliance and teamwork to exceed operational goals. Actively pursued professional development, significantly contributing to team success and service excellence.

Overview

18
18
years of professional experience

Work History

Clinical Scheduler

Orthoillinois
Algonquin, Il
02.2022 - 11.2023
  • Maintained, manipulated and coordinated physician schedules to incorporate time constraints, patient types and desired statistical outcomes.
  • Exhibited a strong commitment to ongoing professional development, attending relevant workshops and conferences to stay current on the latest advancements in healthcare scheduling.
  • Assisted in training new staff members on proper procedures for clinical scheduling tasks, promoting consistency across clinic operations.
  • Assisted in maintaining an organized office environment through timely filing of paperwork and efficient record-keeping practices.

Assistant Manager

HomeGoods
Lake Geneva,Wi
08.2005 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

General - General

Charles P. Steinmetz
Chicago, Il
06.1983

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Office administration
  • Patient scheduling
  • Insurance verification
  • Appointment management
  • Strong organization
  • Appointment coordination
  • Patient relations
  • Teamwork
  • Customer service

Timeline

Clinical Scheduler

Orthoillinois
02.2022 - 11.2023

Assistant Manager

HomeGoods
08.2005 - 09.2021

General - General

Charles P. Steinmetz
Dawn Corolla
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