Dawn Tomsik
Summary
Dynamic daycare owner and former Branch Operations Manager at Wells Fargo, skilled in child development and conflict resolution. Successfully enhanced parent satisfaction and improved customer retention through effective communication and innovative program development. Proven ability to streamline operations and foster teamwork, ensuring a safe, nurturing environment while maintaining compliance with licensing standards.
Goal-oriented professional well-versed in operational practices and regulatory requirements of the business environment. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
39
39
years of professional experience
Work History
Daycare Owner/Operator
Self Employed
08.2001 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Fostered positive and inclusive atmosphere, promoting diversity and respect among children and staff.
- Negotiated with vendors for supplies, securing cost-effective deals that enhanced facility's resources without compromising quality.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Monitored physical and emotional health of children, taking appropriate action when concerns arose.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Modernized instructional plans and educational approaches to enhance student learning.
Branch Operations Manager
Wells Fargo
06.1986 - 08.2001
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Transferred to 3 failing branches, bringing them up to satisfactory condition while passing all internal and external audits.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Coordinated special events at the branch location which resulted in increased foot traffic.
- Completed daily Bank Secrecy Act reports.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
Education
Associate of Arts - Early Education
FL Dept of Children And Families CC Services
Palm Beach, FL10-2021
GED -
Nova High
Davie, FL04-1991
Skills
- Licensing knowledge
- Parent communication
- Child development expertise
- Event planning
- Problem-solving
- Time management
- Teamwork
- Reliability
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Analytical thinking
- Conflict resolution
- Self motivation
- Organizational skills
- Program development
Timeline
Daycare Owner/Operator
Self Employed
08.2001 - Current
Branch Operations Manager
Wells Fargo
06.1986 - 08.2001
Associate of Arts - Early Education
FL Dept of Children And Families CC Services
GED -
Nova High
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