Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
DAWN TRUSS

DAWN TRUSS

Carrollton,Texas

Summary

ADMINISTRATIVE ASSISTANT Hospitality / Sales & Marketing / Sales Administration An innovative, results-driven qualified sales professional with a strong desire to achieve company goals. Provides key support to professionals including colleagues, customers, and management. Skilled in problem resolution and providing superb client services. Excellent leadership, written and verbal communication skills; innate ability to build rapport with key clients and succeed in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Bond Administrator

Town Of Addison
Addison, Texas
07.2021 - Current
  • Screen and transfer incoming calls, take down messages and transmit information and documents to internal personnel.
  • Computerize office activities, maintain customer communications and track records through delivery.
  • Enter and maintain departmental records.
  • Collect, validate and distribute information to employees.
  • Monitors Construction and Engineering contract and required documentation for projects.
  • Provides programmatic and clerical support to Public Works and Engineering Management to include various projects and miscellaneous duties assigned.
  • Review Quantity Verification sheets to establish and document field quantities.
  • Accepts, records, distributes and files project submittals, shop drawings and correspondence.

Night Auditor

Courtyard By Marriott
Dallas, Texas
11.2019 - 07.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Checked guest in and out of hotel.

Sales Administrative Assistant

DOUBLETREE BY HILTON CAMPBELL CENTRE
Dallas, TX
09.2014 - 03.2020
  • Provided the director and managers of sales and marketing with administrative and clerical support.
  • Coordinated department projects.
  • Overseen maintenance of office equipment.
  • Greeted and assisted guests and responded to requests in a timely, friendly and efficient manner.
  • Performed other general office duties and assisted with special projects as needed.
  • Answered telephones, scheduled team meetings, and conducted inventory.
  • Processed expense reports, logged checks, and ordered supplies as needed.
  • Processed and scanned vendor invoices.

Night Auditor/Guest Service Rep

EMBASSY SUITES BY HILTON DALLAS LOVEFIELD
Dallas, TX
11.2013 - 09.2014
  • Handled customer service inquiries.
  • Created and printed final reports; filed and transmitted reports as directed.
  • Verified and prepare registration cards.
  • Administrated guest payment policies and handle shift cash transactions.
  • Verified shift transactions.
  • Finalized transactions completed during the day.
  • Implemented sale totals into excel known as the DIJ (Daily Income Journal).

Sales Coordinator

SpringHill Suites by Marriott
Waukegan, IL
09.2009 - 10.2013
  • Handled customer service and inquires including problem resolution regarding sales and services.
  • Determined price schedules and discount rates.
  • Prepared and distributed all outgoing correspondence regarding the property from Director of Sales i.e.
  • Responsible for sending faxes, proposals, contracts, sales kits, and complimentary night certificates.
  • Maintained knowledge of front desk, reception procedures, transferring calls, and reservations.
  • Ensured exceptional client service for top accounts and maintain business relationships.
  • Monitored meeting room rentals and revenue on a continuous basis.
  • Assisted Director of Sales with property specific blitzes and client events.
  • Fluent with MARSHA, FOSSE, and Delphi.
  • Completed prospecting calls, and site tours.

Night Auditor

SPRINGHILL SUITES BY MARRIOTT
Waukegan, IL
08.2008 - 09.2009
  • Created and printed final reports; filed and transmitted reports as directed.
  • Verified and prepared registration cards for arriving guests.
  • Administrated guest payment policies and handled shift cash transactions.
  • Verified shift transactions.
  • Finalized transactions completed during the day.
  • Filed and transmitted reports as directed.
  • Answered guest questions regarding local area and facilities.

Education

Bachelor of Science - Business Administration

DEVRY UNIVERSITY
Gurnee, IL
02.2012

Associates Degree - Liberal Arts

COLLEGE oF LAKE COUNTY
Grayslake, IL
05.2007

Skills

  • Corporate/Business
  • Development
  • Problem Resolution
  • Budget Management
  • Marketing and Promoting
  • Contract Negotiations
  • Build Rapport with Clients
  • Maintain & Organize
  • Correspondence/Records
  • Review & Process Invoices
  • Checkbook upkeep

Timeline

Bond Administrator

Town Of Addison
07.2021 - Current

Night Auditor

Courtyard By Marriott
11.2019 - 07.2020

Sales Administrative Assistant

DOUBLETREE BY HILTON CAMPBELL CENTRE
09.2014 - 03.2020

Night Auditor/Guest Service Rep

EMBASSY SUITES BY HILTON DALLAS LOVEFIELD
11.2013 - 09.2014

Sales Coordinator

SpringHill Suites by Marriott
09.2009 - 10.2013

Night Auditor

SPRINGHILL SUITES BY MARRIOTT
08.2008 - 09.2009

Bachelor of Science - Business Administration

DEVRY UNIVERSITY

Associates Degree - Liberal Arts

COLLEGE oF LAKE COUNTY

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