Dawn Tufano
Hewlett,USA
Summary
Versatile and mission-driven professional with a strong background in nonprofit services, disability support, and management across office and restaurant environments. Holds a Bachelor's degree in Psychology and brings years of experience leading diverse teams, coordinating programs, managing budgets, and fostering inclusive environments. Uniquely skilled at blending compassion with operational discipline—able to motivate staff, connect with communities, and keep initiatives running smoothly. Known for a hands-on leadership style, strong communication, and a deep commitment to making a meaningful difference. Seeking a nonprofit management role where people-centered leadership and strategic thinking can drive positive impact.
Overview
20
20
years of professional experience
Work History
School Bus Driver
Guardian Bus Company
09.2024 - Current
- Transported several passengers with IDD safely along prescribed routes according to tight schedules.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
Community Support Worker
ACDS, Inc.
04.2023 - 08.2024
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Enhanced client life skills through development and implementation of educational programs and activities.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Encouraged community integration and socialization for clients by organizing group outings and social events.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Monitored and reported on client progress, adjusting support plans to meet evolving needs.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Office Manager
Theresia Distributors
01.2021 - 04.2023
- Spearheaded daily business operations, optimizing workflow and ensuring compliance with company standards.
- Directed purchasing and merchandising strategies, enhancing product availability and driving sales by 200%.
- Excelled in customer service, directly contributing to increased client satisfaction and retention.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed approximately 50 incoming calls and emails per day from clients.
Restaurant Manager
Valencia Eatery
01.2017 - 03.2020
- Managed a team of 35 employees, achieving a 102% productivity rate by ensuring compliance with regulations and standards.
- Strengthened client relationships, leading to increased retention and customer loyalty.
- Directed purchasing, quality control, and large-scale event planning, contributing to business growth.
- Managed payroll and P&L, ensuring financial accuracy and operational efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
Business Manager
Blush Cosmetics
06.2005 - 05.2016
- Oversaw all aspects of operations, including sales, purchasing, and merchandising in a retail environment.
- Provided expert makeup services, enhancing customer experience and increasing sales.
- Successfully drove revenue and customer loyalty through effective sales strategies.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Assisted with hiring process and training of new employees.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY05-2025
Associate of Arts - Liberal Arts & Sciences
Nassau Community College
Garden City, NY06.2022
Skills
- Time Management
- Organization
- Team leadership
- Supervision
- Customer Service
- Problem Solving
- Critical Thinking
- Project Management
- Program Management
- Caregiving Expertise
- Administrative Proficiency
- Technical Proficiency
- Marketing
- Sales
- Effective communication skills
- Behavior management
Timeline
School Bus Driver
Guardian Bus Company
09.2024 - Current
Community Support Worker
ACDS, Inc.
04.2023 - 08.2024
Office Manager
Theresia Distributors
01.2021 - 04.2023
Restaurant Manager
Valencia Eatery
01.2017 - 03.2020
Business Manager
Blush Cosmetics
06.2005 - 05.2016
Bachelor of Arts - Psychology
SUNY Empire State College
Associate of Arts - Liberal Arts & Sciences
Nassau Community College
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