Dawn Tupy
Burnsville,MN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Supervisor
Fantasy Gifts And Toys
Burnsville, MN
09.2023 - 09.2024
- Ensured compliance with all applicable laws and regulations.
- Coached, trained, and motivated employees to ensure effective team performance.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Dealt with customer complaints and rectified product and service issues.
- Mentored newly hired staff in upselling techniques to improve sales.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Investigated theft incidents and reported findings to management promptly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted customers with product selection, promotions, pricing inquiries.
- Updated visual merchandising displays to attract customers and promote sales.
- Used Point of Sale register system to complete transactions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Stayed up to date on product trends and customer needs.
- Trained, managed and motivated employees to promote professional skill development.
- Ensured proper maintenance of store equipment including POS systems, shelving units, refrigerators, were kept up-to-date .
- Analyzed market trends to recommend product assortments that meet consumer demands.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Served as a mentor for new instructors in order to ensure their success in the position.
- Completed routine maintenance and repair.
Certified Sexual Health & Wellness Community Educ/
Enchantasys Intimate Boutique
Burnsville, MN
11.2016 - 03.2022
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained relationships with existing customers by providing follow-up support after sale completion.
- Established numerous new accounts, boosting profits significantly.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Researched emerging trends in online retail advertising in order to recommend innovative solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
Education
Wildlife & Forestry Conservation - Wildlife & Forestry Conservation
NACS
Harrisburg09-1994
Horse Care Backstretch & Stable Operations - Horse Care And Stable Operations
Hennepin Technical Center
Eden Prairie, MN06-1988
High School Diploma -
J.F. Kennedy High School
Bloomington, MN06-1988
Skills
- Respectful and compassionate
- Emotional support
- Relationship building
- Teamwork
- Customer service
- Positive and professional
- Customer needs assessment
- Independent judgement
- Customer engagement
- Problem-solving
Certification
- Sexual Health & Wellness Community Education Resource Graduated 2017, Recertified 2024
- Over 60 Vendor Certifications
Affiliations
- Volunteered - Taught Adaptive Aquatics for 2 years in Bloomington, Mn
References
- Professional - Amanda Palmer, 651-208-4595 previous store manager - Paul Jeannotte, 612-386-5672 previous store associate - Lee Ann Woodward, 612-281-4834 District Manager of Fantasy Gifts
- Personal - Kassidi Zeglin, 612-986-4275, current neighbor and friend
Timeline
Store Supervisor
Fantasy Gifts And Toys
09.2023 - 09.2024
Certified Sexual Health & Wellness Community Educ/
Enchantasys Intimate Boutique
11.2016 - 03.2022
- Sexual Health & Wellness Community Education Resource Graduated 2017, Recertified 2024
- Over 60 Vendor Certifications
Wildlife & Forestry Conservation - Wildlife & Forestry Conservation
NACS
Horse Care Backstretch & Stable Operations - Horse Care And Stable Operations
Hennepin Technical Center
High School Diploma -
J.F. Kennedy High School
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