Dawn Turnock
Edwardsburg,MI
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
39
39
years of professional experience
Work History
Office Manager
Morse Metal Fab, Inc.
01.1991 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Accounts Receivable Clerk
Towne Air Freight
01.1985 - 01.1991
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Accounts Payable Supervisor
Towne Air Freight
01.1985 - 01.1991
- Processed all vendor invoices promptly in accordance with company policy.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Maintained accurate records of all financial transactions within the accounts payable department.
- Researched all invoices that were past due.
Cash Application Specialist
Towne Air Freight
01.1985 - 01.1991
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Filed reports and posted daily batches in system.
- Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
- Achieved consistent customer satisfaction through proactive communication and problem resolution.
Education
High School Diploma -
Clay Senior High
South Bend, IN05-1984
No Degree - Accounting
Davenport College
South Bend, IN01-1984
Skills
Timeline
Office Manager
Morse Metal Fab, Inc.
01.1991 - 07.2023
Accounts Receivable Clerk
Towne Air Freight
01.1985 - 01.1991
Accounts Payable Supervisor
Towne Air Freight
01.1985 - 01.1991
Cash Application Specialist
Towne Air Freight
01.1985 - 01.1991
High School Diploma -
Clay Senior High
No Degree - Accounting
Davenport College
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