Dawn Tuschhoff
Albuquerque,NM
Summary
Goal-driven Registered Nurse well-versed in recruiting, training and managing employees to provide exceptional patient care. Highly organized and hardworking with excellent planning and program management skills.
Overview
38
38
years of professional experience
Work History
RN Supervisor Endocrine, Allergy, and OPAT Clinics
UNM Hospital
10.2023 - Current
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Director Comprehensive Movement Disorder Clinic
UNM Hospital
03.2022 - 10.2023
- Manage daily operations and ensure optimal patient care outcomes
- Strategic planning - prepare for clinic move to new building
- Order large clinic items for new clinic
- Set up new clinic accounts.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
RN Clinic Coordinator Urology Clinic
UNM Hospital
01.2020 - 03.2022
- Provider schedule review
- Patient coordination
- Staff Education
- Telephone advise nurse.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Registered Nurse Outpatient Supervisor Case Manager
UNM Hospital
09.2015 - 01.2020
- Supervise Social Workers and Registered Nurses in the outpatient clinic settings
- Implemented case management strategies that improved patient care outcome
- Collaboration with clinic directors and staff.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Mentored new staff members, fostering a supportive culture within the outpatient department that encouraged professional growth.
- Coordinated continuing education opportunities for staff members, keeping the team up-to-date on best practices in outpatient care management.
- Supported the growth of outpatient services by identifying opportunities for program expansion and developing marketing strategies to increase community awareness.
- Oversaw staff scheduling, workload distribution, and performance evaluations for a team of healthcare professionals within the outpatient department.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided leadership, guidance and support to staff members.
Registered Nurse Outpatient Supervisor Cardiology Clinic
UNM Hospital
04.2007 - 09.2015
- Manage daily operations of the clinic to ensure optimal patient care
- Positive patient outcomes and patient satisfaction
- Monitor budget
- Developed Cardiac Device Tech position.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Registered Nurse
Lovelace Hospital
04.1997 - 04.2007
- Telephone advice nurse
- Patient education
- Case management
- Wound care
- Coordinate RN staffing schedule
- Interim Lead Nurse
- Float pool
- Internal Medicine Clinic
- Urology Clinic
- Pediatric Clinic
- Neurosurgery Clinic.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
CNA, LPN, RN
Presbyterian Hospital
02.1986 - 01.1998
- Oncology unit
- Pulmonary unit
- Urgent care
- Family practice
- Staff nurse, Lead RN.
Education
DNP- Nursing Leadership - Doctorate of Nursing Leadership
Capella University
Minneapolis, MN01.2022
Bachelor of Science - Nursing
University of Phoenix
Albuquerque, NM01.2002
ADN - Nursing
Central New Mexico Community College (CNM)
Albuquerque, NM01.1989
LPN - Nursing
Central New Mexico Community College (CNM)
Albuquerque, NM01.1986
EMT -
Central New Mexico Community College (CNM)
Albuquerque, NM01.1984
Skills
- Nursing Documentation
- Clinical assessment
- Clinical Leadership
- Quality Improvement
- Staff Development
- Staff Supervision
- Problem Identification
- Staff Scheduling
- Employee Performance Evaluations
- Training and mentoring
Affiliations
- Chair Magnet Champion Committee. Coordinated Magnet fair and Magnet Conference.
- Best Practices, Meaningful Use planning task force.
- Taught Telephone advice and injection classes.
- Developed clinic pharmacy refill program.
- Skills day for Case Management.
- Daisy Award Leadership nomination
- Community service projects benefiting children and the community.
- Organized system wide Flu events at Lovelace
- American Organization of Nurse Executives
- Omega Gamma STTI Honor Society of Nursing
- ANA
Committees
- Care Management Shared Governance
- Interview Sub committee
- Celebration Sub Committee
- CIT (Formally T-CAB)
- Chair Magnet Committee
- Nurse Forum Committee
References
- Tanya GGBarney, MSN, RN, Director Medicine specialty clinics, 2211 Lomas Blvd NE, Albuquerque, NM, 87106, 505-934-5641
- Bonnie Richardson, MSN, RN, Manager Cardiology Clinic, 2211 Lomas Blvd NE, Albuquerque, NM, 87106, 505-463-6716
Timeline
RN Supervisor Endocrine, Allergy, and OPAT Clinics
UNM Hospital
10.2023 - Current
Director Comprehensive Movement Disorder Clinic
UNM Hospital
03.2022 - 10.2023
RN Clinic Coordinator Urology Clinic
UNM Hospital
01.2020 - 03.2022
Registered Nurse Outpatient Supervisor Case Manager
UNM Hospital
09.2015 - 01.2020
Registered Nurse Outpatient Supervisor Cardiology Clinic
UNM Hospital
04.2007 - 09.2015
Registered Nurse
Lovelace Hospital
04.1997 - 04.2007
CNA, LPN, RN
Presbyterian Hospital
02.1986 - 01.1998
DNP- Nursing Leadership - Doctorate of Nursing Leadership
Capella University
Bachelor of Science - Nursing
University of Phoenix
ADN - Nursing
Central New Mexico Community College (CNM)
LPN - Nursing
Central New Mexico Community College (CNM)
EMT -
Central New Mexico Community College (CNM)