Dawn Tyler
Sacramento,CA
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Caregiver
In Home Health Care
03.2009 - Current
- I have been taking care of family member that is paraplegic for most of my teen/adult life. I am not a RN and I have no medical certificates. What knowledge I have is self-taught from 30 years of taking care of my patient and following and listing close to all doctors/nurses health care instructions and reading material, and watching videos etc..
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Reservations Manager
Uhaul Corp
02.2000 - 03.2009
- hWorked in customer service for 9yrs Controlling and managing incoming/outgoing inventory; assign reservations to locations for available equipment.
- Work with unproductive locations to improve production;• Handle stolen equipment loss and recovery issues, liaison with police departments in California and Nevada for recovery of stolen items.
- Work with customer complaints, damaged equipment, with dealers both independent company's.
- Audit rental transactions from centers and independent dealers, as well as auditing transferred equipment to avoid abuse.
- Handled a high volume of telephone calls which includes dealing with customers and U-Haul centers and dealers. Responding to questions on equipment, rentals, U-Haul supplies, and training new dealers on other facets of business
- Train all new employers. Set up management meetings, work on spreadsheets for review by upper management.
- Check that customers have picked up equipment and advise customer whom have not where and schedule time for pickup of their equipment.
- Execute and check out Daily Reservation Management Checklist.• Work with Executive Assistant to check goals for transactions and customer service.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of U-Haul products, services, and equipment.
Education
High School Diploma -
Jackson Alternative High School
Phoenix, OR06.1989
Skills
- BSTEC computer skills
- Excel
- Microsoft
- PowerPoint
- Cashier
- Stocking
- Driving
- CPR
- Customer service
- Cashier
- Call center
- Delivery
- Selling
- Transportation
- Verifying orders
- Stocking shelves
- Labeling prescriptions
- Insurance Verification
- Resolving customer issues
- Patient Care
- Direct Patient Care
- First Aid and Safety
- Meal Planning and Preparation
- Medication and Appointment Reminder
- COVID-19 Safety Policies
- Client Transportation
- Multitasking and Organization
- Household Management
- Mobility Support
- Bedsore Prevention
- Verbal and Written Communication Skills
- Compassionate Communication
- Caregiver and Family Support
Certification
- Covid Vaccinated with booster
- CPR Certified
- Gait Belt and Crank Hoist lift trained not Certified
Timeline
Caregiver
In Home Health Care
03.2009 - Current
Reservations Manager
Uhaul Corp
02.2000 - 03.2009
High School Diploma -
Jackson Alternative High School
- Covid Vaccinated with booster
- CPR Certified
- Gait Belt and Crank Hoist lift trained not Certified
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