Dawn Tyrrell

Duties / Accomplishments

• Coordinate daily operations and scheduling for a team of 36 home care clinicians, ensuring balanced caseloads and efficient patient service.
• Manage insurance authorizations and payer requirements to maintain compliance and prevent delays in patient care.
• Collaborate with physicians' offices to obtain timely signatures and resolve documentation issues, supporting regulatory compliance.
• Prepare reports, track physician orders, and monitor documentation accuracy to support operational efficiency.
• Partner with departmental leadership on special projects, process improvements, and administrative initiatives.
• Maintain organized office operations while serving as a key communication link between clinical staff, providers, and leadership.

Selected Achievements

• Selected to lead the pre-opening and grand opening of a new 135-room Hilton Homewood Suites Hotel, overseeing all aspects of operational readiness from construction through opening.
• Recruited, hired, trained, and developed a team of 20 associates establishing service standards, operating procedures, and a culture focused on guest satisfaction and accountability.
• Partnered with ownership, contractors, vendors, and corporate leadership to ensure the successful transition from construction to full hotel operations.
• Assisted with operational policies, staffing plans, departmental procedures, and opening timelines to support a seamless launch.
• Oversaw hotel operations including front office, housekeeping, engineering, food & beverage, sales, and financial performance while maintaining Marriott brand standards.
• Managed budgets, labor, forecasting, and daily operations while partnering with regional leadership to support business objectives and long-term success.

Hampton Inn 120 Rooms/Homewood Suites 85 Suites

Provided strategic leadership and operational oversight for two Hilton-branded properties totaling 205 guest rooms/suites, ensuring profitability, brand excellence, guest satisfaction, and return on investment.

• Managed all aspects of multi-property operations including Front Office, Housekeeping, Engineering, Sales, Revenue Management, and guest experience initiatives while maintaining Hilton brand standards.

• Developed and executed financial and operational strategies aligned with ownership objectives, driving revenue growth, improving profitability, and enhancing overall asset performance.

• Led revenue management initiatives, market positioning strategies, and yield management efforts to maximize RevPAR, occupancy, ADR, and overall financial performance.

• Delivered measurable financial results in 2023:

• Homewood Suites: Increased top-line revenue by $189K, improved bottom-line profitability by $150K, increased RevPAR by $6.10, and improved occupancy by 2%.
• Hampton Inn: Increased top-line revenue by $327K, improved bottom-line profitability by $207K, increased RevPAR by $7.50, and improved occupancy by 5%.

• Fostered a strong team culture through coaching, mentoring, and leadership development, preparing team members for career advancement and future leadership opportunities.

• Partnered with Hilton Regional Leadership, ownership groups, and corporate resources to execute strategic initiatives, resolve operational challenges, and ensure timely completion of action plans.

• Successfully implemented Hilton brand programs and initiatives including guest experience programs, Hilton Honors initiatives, and service excellence standards.

• Served as On-Site Project Manager for a complete renovation of a 135-room hotel, collaborating with ownership, Hilton corporate teams, and engineering leadership to ensure successful project execution, brand compliance, and minimal guest disruption.

• Recognized for operational efficiency and cost-saving initiatives, including energy conservation strategies implemented during COVID-19 that supported expense reduction while maintaining operational effectiveness.

• Directed overall hotel operations with full accountability for profitability, guest satisfaction, brand standards, team performance, and return on investment.

• Developed and executed financial and operational strategies to improve asset performance, increase efficiency, and strengthen IHG brand loyalty.

• Delivered measurable financial results through strategic revenue management and market positioning:

• Increased year-to-date revenue by $64K
• Achieved $12 ADR growth year-over-year
• Increased RevPAR by $4.02
• Generated $82K year-to-date GOP profit

• Improved guest experience metrics by driving service excellence initiatives, increasing Guest Satisfaction scores year-over-year by 1.01%.

• Managed staffing strategy, labor productivity, employee development, and operational performance to support business goals and maintain service standards.

• Led revenue optimization strategies including forecasting, budgeting, competitive analysis, and yield management initiatives to maximize occupancy, RevPAR, and profitability.

• Created a strong team culture through coaching, training, recognition, and leadership development while ensuring compliance with IHG policies and procedures.

• Leveraged sales experience and revenue management expertise to identify market opportunities, improve rate strategy, increase occupancy, and maximize profitability.

• Directed sales and revenue strategies through market analysis, corporate account development, forecasting, and yield management initiatives to maximize occupancy, ADR, RevPAR, and profitability.

• Worked closely with sales teams to develop targeted business development strategies and strengthen relationships with corporate accounts, local businesses, and extended-stay clients.

• Partnered with ownership, regional leadership, and corporate teams on strategic initiatives, operational improvements, and property objectives.

• Served as On-Site Project Manager for a complete renovation of a 135-room hotel, collaborating with ownership, corporate partners, and engineering leadership to ensure successful completion while maintaining brand standards and guest satisfaction

• Provided strategic operational and commercial leadership for a portfolio of 7 IHG extended-stay hotels totaling approximately 700 suites, with accountability for financial performance, revenue growth, sales strategy, guest satisfaction, brand standards, and owner objectives.

• Led General Managers and property leadership teams through coaching, performance management, and strategic direction while ensuring consistent execution across multiple markets.

• Partnered directly with hotel sales teams and General Managers to develop market-specific sales strategies, pursue new business opportunities, strengthen corporate partnerships, and increase revenue performance.

• Actively participated in client meetings, sales calls, community networking events, corporate outreach initiatives, and local partnership development to drive brand awareness and generate business opportunities.

• Supported and guided revenue management strategies across the portfolio including forecasting, budgeting, competitive analysis, pricing strategy, occupancy management, and yield optimization.

• Increased regional financial performance through sales initiatives, revenue management strategies, and operational efficiencies:

• Increased top-line revenue by $314K year-over-year
• Improved GOP margin to 58.7% compared to a 53.1% budget

• Increased regional RevPAR by 3.4% year-over-year through effective market positioning, strategic pricing, demand analysis, and revenue optimization.

• Represented IHG properties within the local community through networking, charitable partnerships, and brand initiatives, strengthening relationships with businesses, organizations, and key stakeholders.

• Developed future hospitality leaders through mentorship and succession planning, successfully promoting team members into expanded roles including Operations Manager, Hotel Manager, General Manager, and Front Desk Supervisor.

• Collaborated with ownership groups, IHG regional leadership, and corporate teams to execute business plans, improve asset performance, and achieve operational goals.

• Directed all aspects of hotel operations with full accountability for profitability, guest satisfaction, team performance, and brand compliance for an IHG extended-stay property.

• Developed and executed financial and operational strategies to improve performance, maximize revenue opportunities, control expenses, and enhance overall asset value.

• Managed revenue optimization strategies including forecasting, budgeting, market analysis, and yield management to maximize occupancy, ADR, and RevPAR performance.

• Built and maintained a strong service-focused culture through employee engagement, coaching, training, and leadership development initiatives.

• Drove hotel revenue performance through proactive sales efforts, account development, forecasting, competitive analysis, and revenue management strategies.

• Partnered with sales leadership to identify new business opportunities, strengthen corporate partnerships, and maximize occupancy and ADR performance.

• Oversaw staffing, productivity, performance management, and operational standards while ensuring alignment with IHG policies and brand expectations.

• Partnered with regional leadership, ownership, and corporate teams to implement strategic initiatives and drive operational excellence.

• Recognized as General Manager of the Year – Northeast Region (2007) for outstanding operational leadership and performance.

• Managed sales strategy and revenue generation efforts for an IHG extended-stay property, developing new business opportunities and strengthening corporate partnerships.

• Generated significant new business through prospecting, account development, client relationships, sales presentations, and market intelligence.

• Developed 24 new accounts while exceeding revenue objectives through strategic sales initiatives and relationship management.

• Secured and managed major corporate account opportunities, including the Wyeth project account, generating approximately $190K in revenue and 3,468 room nights.

• Increased extended-stay room nights by 1,055 year-over-year (43% growth) while contributing to a 12.5% increase in overall revenue performance.

• Developed annual marketing plans, sales action plans, and forecasting strategies while training leadership team members on revenue forecasting processes.

• Improved guest satisfaction scores through ongoing customer service coaching, team development, and collaboration with hotel operations leadership.

• Selected to participate in the IHG Sales Leadership Program at Emory University based on performance and leadership potential.