Dawn Ullrich
Cedar Park,Texas
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
Specimen Processor
IDEXX Laboratories
Austin, TX
08.2026 - Current
- Sorted and unpacked transport bags containing blood, urine, feces, and tissue biopsies from veterinary offices.
- Matched samples with patient and veterinarian records, then entered tracking data into computer system.
- Bundled, labeled, and racked prepared specimens for routing to correct testing departments.
- Supported fast, accurate lab flow so veterinarians received timely diagnoses.
Lab Technician
ARCpoint Labs
Austin, TX
02.2026 - 08.2026
- Collect specimens for drug and alcohol testing via breath, urine, hair and/or nails for federal DOT and Non DOT testing.
- Documented test results and maintained accurate records in compliance with regulations.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Performed DNA testing to identify genetic information in samples.
- Prepared specimens and forms for transport to outside laboratories.
- Used time management and adaptability skills to prioritize and run multiple tests.
Concierge Service Specialist II
LegalZoom
Austin, TX
09.2025 - 02.2026
- Mastered high-volume data entry with precision, ensuring the integrity of client information and contributing to efficient case management.
- Prepared and filed state legal documents promptly and accurately, adhering to regulatory requirements and maintaining compliance standards.
- Utilized technical proficiency to navigate complex databases and information systems, enhancing data accuracy for effective case handling.
Administrative Assistant
Kenmar Residential Services
Round Rock, TX
09.2024 - 05.2025
- Provided comprehensive administrative support, ensuring smooth office operations and efficient task completion.
- Enhanced office efficiency by implementing organized systems for mail distribution and document filing.
- Oversaw management of client trust funds, ensuring confidentiality and precise record-keeping.
- Performed reconciliation of client trust funds using QuickBooks, maintaining accurate financial records.
- Developed and maintained accurate records.
Patient Services Representative
Prestige Staffing / Capital Surgeons Group
Austin, TX
03.2024 - 09.2024
- Assisted patients with scheduling, rescheduling, and canceling appointments and procedures.
- Utilized the Athena system to verify patient information, create new patient profiles, and update patient demographics, including insurance details.
- Handled numerous incoming calls daily, addressing patient inquiries and concerns.
- Collected patient co-payments and surgery deposits, reconciling end-of-day sales to maintain financial accuracy.
Contact Center Specialist
Baylor Scott and White
Round Rock, TX
01.2023 - 02.2024
- Utilized EPIC to efficiently schedule, reschedule, and cancel appointments, while updating and creating patient profiles and insurance information.
- Responded to numerous incoming calls, ensuring efficient communication and support.
- Coordinated scheduling of X-rays, bone density scans, and mammograms, ensuring accurate documentation and data entry.
Medical Office Specialist
Austin Heart
Austin, TX
01.2022 - 11.2022
- Utilized EPIC system to check in/out patients and verify their demographics and insurance information.
- Collected co-payments and closed end-of-day sales.
- Organized incoming faxes and mail for efficient communication among medical staff.
- Processed daily bank deposits to ensure accurate financial reporting.
- Coordinated the pickup and delivery of medical records and mail between all Austin Heart locations.
Assistant Manager
QuikTrip
Cedar Park, TX
05.2021 - 01.2022
- Checked in vendors at facility entrance to ensure compliance with safety protocols. and stocked inventory.
- Processed payments and reconciled end-of-day sales to maintain accurate financial records.
- Conducted thorough audits of financial records to ensure accuracy.
Education
Bachelor's of Science - Information Technology with a focus on Cybersecurity
Southern New Hampshire University
09-2026
Associate's of Science - Medical Billing and Coding
Ultimate Medical Academy
10-2016
Skills
- DNA testing
- Specimen collection
- Data management
- Lab sample preparation
- Patient scheduling
- Medical recordkeeping
- Office administration
- Appointment coordination
Timeline
Specimen Processor
IDEXX Laboratories
08.2026 - Current
Lab Technician
ARCpoint Labs
02.2026 - 08.2026
Concierge Service Specialist II
LegalZoom
09.2025 - 02.2026
Administrative Assistant
Kenmar Residential Services
09.2024 - 05.2025
Patient Services Representative
Prestige Staffing / Capital Surgeons Group
03.2024 - 09.2024
Contact Center Specialist
Baylor Scott and White
01.2023 - 02.2024
Medical Office Specialist
Austin Heart
01.2022 - 11.2022
Assistant Manager
QuikTrip
05.2021 - 01.2022
Associate's of Science - Medical Billing and Coding
Ultimate Medical Academy
Bachelor's of Science - Information Technology with a focus on Cybersecurity
Southern New Hampshire University