Dawn Valdez
Kyle
Summary
Knowledgeable hospitality professional with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Hands on and collaborative in all positions.
Overview
8
8
years of professional experience
Work History
Bartender
White Lodging
12.2023 - 05.2025
- Enhanced customer satisfaction by crafting diverse cocktails and beverages.
- Ensured compliance with health regulations through organized and clean bar area.
- Minimized downtime by effectively managing inventory and placing timely orders.
- Trained new staff in drink preparation and exceptional customer service standards.
- Served high volumes of customers during busy events and weekends.
- Executed opening and closing procedures, ensuring shift readiness and organization.
Customer Success Manager
REX Homes
10.2020 - 05.2022
- Enhanced product and service quality by evaluating customer feedback and suggesting improvements.
- Developed solutions with departments to address customer and associate needs effectively.
- Resolved escalated customer disputes through professional mediation and conflict resolution strategies.
- Provided superior customer experiences while adhering to company policies and guidelines.
- Managed internal Chat Bot System, optimizing scheduling and response updates for online agents.
- Streamlined client onboarding processes, ensuring seamless service integration and satisfaction.
Assistant General Manager
Flemings Prime Steakhouse
09.2017 - 09.2020
- Enhanced operational efficiency by developing and implementing effective policies.
- Boosted company morale by recognizing outstanding staff performance regularly.
- Streamlined recruitment processes to fulfill staffing needs efficiently and effectively.
- Coordinated comprehensive training programs for new hires and ongoing staff development.
- Assisted in budget preparation by forecasting revenues and monitoring expenditures.
- Managed inventory levels and coordinated timely supply orders for restaurant operations.
Education
High School Diploma -
R.L. Turner High School
Carrollton, TX01.2011
Skills
- Active Listening
- Business Development
- Customer Relations
- Staff Training
- Product Knowledge
- Strong multitasking
Timeline
Bartender
White Lodging
12.2023 - 05.2025
Customer Success Manager
REX Homes
10.2020 - 05.2022
Assistant General Manager
Flemings Prime Steakhouse
09.2017 - 09.2020
High School Diploma -
R.L. Turner High School