Dawn Valenzuela
Albany,OR
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Hostess/Cashier/Server and Bartender
Pings Garden
Albany, OR
08.2019 - 02.2021
- Verified reservations and wait times with customers.
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers and provided them with menus.
Daycare Owner/Operator
Self-employeed
Albany, OR
11.1990 - 05.2020
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Ordered necessary materials or equipment required by state regulations.
- Scheduled employee shifts to ensure adequate coverage of all areas of the daycare center.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Reviewed applications from prospective families interested in enrolling their children in the program.
- Provided professional development training for daycare staff on topics such as early childhood education, health and safety practices, nutrition, discipline techniques.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Ensured compliance with local regulations governing child care facilities.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Created a safe, nurturing environment to promote learning and growth in children.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Recruited qualified candidates for open positions within the daycare facility.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Participated in meetings with state licensing officials to discuss any issues or concerns about the daycare operations.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
Sales Associate
varies
Albany, OR
01.1981 - present
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Prepared merchandise for purchase or rental.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Lebanon Union High School
Lebanon, OR06-1992
Skills
- Food Running
- Complaint Handling
- Event Planning
- Reservations Management
- Guest Engagement
- Customer Service
- Takeout order processing
- Menu Memorization
- Price memorization
- Guest Relations
- Greeting guests
- High-volume dining
- Check payment processing
- Detail Oriented
- Food station setup
- Server Support
- Menu knowledge
- Table setting arrangements
- Reservation Management
- Customer service expertise
Affiliations
I enjoy Fishing, Camping, Using my metal detector and spending valuable time with my family
Timeline
Hostess/Cashier/Server and Bartender
Pings Garden
08.2019 - 02.2021
Daycare Owner/Operator
Self-employeed
11.1990 - 05.2020
Sales Associate
varies
01.1981 - present
High School Diploma -
Lebanon Union High School