Dawn Varacalli
Spokane,WA
Summary
Dynamic professional with extensive experience as a Shift Floor Lead at Walgreens, excelling in team management and customer service. Proven track record in implementing process improvements that enhanced productivity and reduced downtime. Skilled in employee training and workplace organization, fostering a collaborative environment that drives success.
Overview
10
10
years of professional experience
Work History
Shift Floor Lead
Walgreen Corporate Office
01.2022 - 08.2025
- Supervised daily operations to ensure optimal workflow and efficiency across multiple shifts.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented process improvements that enhanced team productivity and reduced downtime.
- Monitored inventory levels, facilitating timely restocking of essential products.
- Resolved customer inquiries and issues, ensuring high standards of service satisfaction.
- Mentored new employees to ensure a smooth onboarding process and quick acclimation to the work environment.
- Coordinated closely with other shift leads to ensure seamless handover of responsibilities between shifts.
- Oversaw cash handling procedures, ensuring accuracy in transactions as well as proper storage of funds according to company guidelines when needed.
Office Manager
Corey Dwinell Farmers Insurance
02.2021 - 05.2022
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Assistant Store Manager
Good Feet
06.2018 - 11.2020
- Led daily operations to optimize store performance and enhance customer experience.
- Trained and mentored staff to improve service delivery and operational efficiency.
- Implemented inventory management strategies to ensure stock availability and reduce shrinkage.
- Developed and executed marketing initiatives to drive foot traffic and increase sales conversions.
- Enhanced team communication by facilitating regular meetings focused on performance metrics and goals.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Castle Superstore
02.2016 - 02.2018
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Public Health
American Public University
Skills
- Standard operating procedures
- Team management
- Employee training
- Incident reporting
- Productivity monitoring
- Workplace organization
- Store operations
- Teamwork and collaboration
- Customer service
Timeline
Shift Floor Lead
Walgreen Corporate Office
01.2022 - 08.2025
Office Manager
Corey Dwinell Farmers Insurance
02.2021 - 05.2022
Assistant Store Manager
Good Feet
06.2018 - 11.2020
Assistant Store Manager
Castle Superstore
02.2016 - 02.2018
Bachelor of Science - Public Health
American Public University