Summary
Overview
Work History
Education
Skills
Awards
Successes
Certification
Accomplishments
Timeline
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DAWN VITALE

Silver Spring,MD

Summary

Dynamic professional with a proven track record at Dataprise, PetDesk, and Rekor excelling in account management and client relations. Skilled in revenue tracking and process improvement, I foster long-term partnerships while driving engagement. Adept at cross-functional collaboration, I leverage effective communication to enhance customer satisfaction and achieve strategic objectives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Deployment Coordinator

DP Solutions
Columbia, Maryland
07.2025 - Current
  • Coordinate deployment schedules across multiple teams and projects.
  • Manage inventory levels, and ensure timely delivery of equipment.
  • Communicated with vendors to confirm shipment details and resolve issues.
  • Develop process documentation for deployment protocols and guidelines.
  • Collaborate interdepartmentally to streamline system updates and integrations.
  • Facilitate cross-functional meetings to align on project objectives and timelines.
  • Identify opportunities for continuous improvement within existing processes related to deployments.
  • Collaborate closely with other departments to ensure the successful implementation of projects within agreed timeframes.
  • Developing automated scripts and tools to streamline the deployment process, wherever possible.
  • Organize and facilitate on-site and remote visits to ensure successful deployments.

Strategic Account Manager

PetDesk
01.2023 - 05.2025
  • Managed client relationships to foster long-term partnerships and satisfaction.
  • Managed a $3.2 million ARR portfolio.
  • Developed strategic account plans to align with client objectives and goals.
  • Collaborated with cross-functional teams to deliver tailored solutions for clients.
  • Served as the main contact for Corporate Partner Groups.
  • Analyzed market trends to identify opportunities for account growth and development.
  • Communicated effectively with clients to address concerns and drive engagement.
  • Attended trade shows and conferences as a representative of the company's brand.
  • Conducted regular business reviews to assess account performance and needs.
  • Assisted with the onboarding and training of new customers.
  • Nurtured professional relationships through personal client meetings and consistent check-ins.
  • Provided training and support on PetDesk products to enhance client usage.
  • Partnered closely with customer success teams to verify customer satisfaction throughout product lifecycle and drive continued growth with enterprise accounts.

Customer Success Specialist

Rekor Systems
01.2021 - 01.2023
  • Served as the main point of contact for customers, while building strong relationships and maintaining a high level of customer satisfaction.
  • Developed training materials to enhance user understanding of software features.
  • Collaborated with cross-functional teams to resolve customer inquiries efficiently.
  • Served as an advisor to customers and ensured success.
  • Identified business opportunities.
  • Managed customer onboarding processes and ensured smooth transitions to new systems.
  • Translated customer insights into actionable plans.
  • Provided routine reports and data analysis.
  • Led in-person and remote customer meetings.
  • Assisted customers in troubleshooting issues with Rekor's products and services.
  • Conducted regular follow-ups to maintain strong relationships with key accounts.

Senior Account Manager, Cloud Services

Dataprise, Inc.
01.2008 - 01.2021
  • Full accountability for strategy and execution of all client-based assignments, renewals, and new services for 80+ clients
  • Served as an extension of management and as the last escalation point for the Cloud Services team prior to management
  • Identified technology trends and communicated business requirements for new/changed services across all clients
  • Managed monthly revenue tracking, auditing, and forecasting
  • Developed and improved department procedures and processes with guidance from management
  • Cultivated inter-departmental relationships and strived for continual service improvement
  • Created project plans and fulfillment through vendor management
  • Worked in close collaboration with management to ensure client expectations were consistently met
  • Mentored and trained new employees
  • Advanced to management position within three months of initial hire
  • Managed 60+ non-exempt employees
  • Initiated and lead a safety protocol program and team
  • Monitored and regulated inventory rotation and ordering
  • Maintained a low food spoil percentage on weekly basis
  • Provided excellent customer service while overseeing transactions, employee relations, and administrative duties

Specialist

Trader Joe’s
01.2005 - 01.2008
  • Advanced to a management position within three months of initial hire.
  • Managed 60 or more non-exempt employees.
  • Initiated and led a safety protocol program and team.
  • Monitored and regulated inventory rotation and ordering.
  • Maintained cleanliness and organization throughout the store environment.
  • Collaborated with colleagues to develop promotional displays and layouts.
  • Resolved customer concerns while maintaining a positive shopping experience.
  • Participated in ongoing training and compliance activities.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Generated reports to track performance metrics of team members.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Managed inventory levels and ensured product availability on shelves.
  • Assisted customers with product selections and inquiries effectively.
  • Trained new team members in company policies and procedures.
  • Provided excellent customer service while overseeing transactions, employee relations, and administrative duties.

Education

BUSINESS MANAGEMENT, BS - WITH HONORS

National-Louis University
Virginia
01.2004

Skills

  • Account and operations management
  • Process assessment and improvement
  • Project management
  • Revenue tracking and forecasting
  • Vendor relations
  • Process documentation
  • Deployment coordination
  • Client relationship management
  • Shipping logistics
  • Team collaboration
  • Service level agreements
  • Asset management
  • Software deployment
  • Incident management
  • Cross-functional coordination
  • ITIL framework
  • Program management
  • Effective communication
  • Problem solving
  • Continuous improvement
  • Requirements gathering
  • Contingency planning

Awards

  • Excellence in Service
  • 2019
  • 2011
  • 2009
  • Account Manager of the Year, 2015
  • Excellence in Teamwork, 2014
  • Gold Star from CEO of TGIFriday's, Inc., 1995

Successes

  • 28% increase in cloud services revenue
  • 13% decrease in license cost waste
  • $5.8 million annual revenue audited yearly
  • $3.2 million annual revenue managed
  • 80+ satisfied customers
  • 12 field technicians scheduled at full capacity weekly

Certification

  • ITIL® Foundation Certification - IT Service Management
  • Certified Customer Success Manager (CCSM) Level 1
  • CompTIA IT Fundamentals Certification
  • Criminal Justice Information Services –Level 4 Security Awareness Certification
  • Multiple LinkedIn Courses

Accomplishments

  • Excellence in Service (2019, 2011, 2009)
  • Account Manager of the Year (2015)
  • Excellence in Teamwork (2014)
  • Gold Star from CEO of TGIFriday's, Inc. (1995)

Timeline

Deployment Coordinator

DP Solutions
07.2025 - Current

Strategic Account Manager

PetDesk
01.2023 - 05.2025

Customer Success Specialist

Rekor Systems
01.2021 - 01.2023

Senior Account Manager, Cloud Services

Dataprise, Inc.
01.2008 - 01.2021

Specialist

Trader Joe’s
01.2005 - 01.2008

BUSINESS MANAGEMENT, BS - WITH HONORS

National-Louis University

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