DAWN SERRA
Bloomfield,NJ
Overview
20
20
years of professional experience
Work History
Receptionist/Accounting
All Creatures Great And Small Veterinary Practice
01.2023 - Current
- Handling phones, Greeting Customers, Copy, Scan, File, Mail, Fax, etc
- Process Payments and Managing Bank Deposits
- Entering Medical History For Clients, Contacting Insurance Companies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist/Administrative Assistant/Leasing Manager/Accounting Department
Lynnes Auto Group
07.2020 - 08.2022
- Greeted Incoming Visitors and Customers Professionally and Provided Friendly, Knowledgeable Assistance
- Confirmed Appointments, Communicated with Clients, and Updated Client Records
- Processing Leasing Paperwork, Warranty Paperwork and Payoffs
- Assisting Inventory Manager
Receptionist/Administrative Assistant
Power Component System INC.
04.2013 - 08.2013
- Handling phones and Greeting Customers
- Filing, mail, ordering supplies, entering orders
- Supporting sales and accounting.
Receptionist/Administrative Assistant
Mazie Slater Katz & Freeman
03.2009 - 02.2013
- Handling phones & Greeting Customers
- Copy, Scan, File, Mail, Fax, etc
- Ordering supplies, Marinating office and Data entries.
Bridal Elegance
08.2005 - 12.2012
- Answered Phones, Make appointments
- Customer services, Write orders and handle payments.
Receptionist/Administrative Assistant
CREST FOAM IND.
07.2008 - 01.2009
- Creating presentations for the president of Crest
- Handling phones and Greeting Customers
- Filing, mail, ordering supplies, entering orders
- Supporting sales and accounting.
Receptionist
PRESTIGE LEXUS
10.2007 - 07.2008
- Costumer services, Supporting sales staff
- Answering phones.
Lead- Assistant Manager
LANDS END
04.2007 - 09.2007
- Key holder
- Management of scheduling, floor sales and manage sale associate.
Education
Candidate for Associate in Applied Science Degree - Fashion Marketing and Management
BERKELEY COLLEGE
Paramus, NJSkills
- Organization skills
- Time Management
- Telephone skills
- Verbal and Written communication
- Scheduling
- Data inputting
- Office Administration
- Document Management
- Documentation And Reporting
- Basic accounting
Timeline
Receptionist/Accounting
All Creatures Great And Small Veterinary Practice
01.2023 - Current
Receptionist/Administrative Assistant/Leasing Manager/Accounting Department
Lynnes Auto Group
07.2020 - 08.2022
Receptionist/Administrative Assistant
Power Component System INC.
04.2013 - 08.2013
Receptionist/Administrative Assistant
Mazie Slater Katz & Freeman
03.2009 - 02.2013
Receptionist/Administrative Assistant
CREST FOAM IND.
07.2008 - 01.2009
Receptionist
PRESTIGE LEXUS
10.2007 - 07.2008
Lead- Assistant Manager
LANDS END
04.2007 - 09.2007
Bridal Elegance
08.2005 - 12.2012
Candidate for Associate in Applied Science Degree - Fashion Marketing and Management
BERKELEY COLLEGE
Similar Profiles
Lauren BarriosLauren Barrios
Vet Technician at All Creatures Great & Small Veterinary ClinicVet Technician at All Creatures Great & Small Veterinary Clinic
Dominic VigariDominic Vigari
Kennel Technician at All Creatures Great & SmallKennel Technician at All Creatures Great & Small
Anthony CheffAnthony Cheff
Veterinary Assistant at All Creatures Great and Small Animal HospitalVeterinary Assistant at All Creatures Great and Small Animal Hospital
Luisa SanchezLuisa Sanchez
Lead Passenger Service Agent at Worldwide Flight ServicesLead Passenger Service Agent at Worldwide Flight Services
Dora Liza AquinoDora Liza Aquino
Medical Assistant and Nerve Conduction Tech (EMG) at Health East Medical AllianceMedical Assistant and Nerve Conduction Tech (EMG) at Health East Medical Alliance