DAWN SERRA
Bloomfield,NJ
Overview
20
20
years of professional experience
Work History
Receptionist/Accounting
All Creatures Great And Small Veterinary Practice
01.2023 - Current
- Handling phones, Greeting Customers, Copy, Scan, File, Mail, Fax, etc
- Process Payments and Managing Bank Deposits
- Entering Medical History For Clients, Contacting Insurance Companies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist/Administrative Assistant/Leasing Manager/Accounting Department
Lynnes Auto Group
07.2020 - 08.2022
- Greeted Incoming Visitors and Customers Professionally and Provided Friendly, Knowledgeable Assistance
- Confirmed Appointments, Communicated with Clients, and Updated Client Records
- Processing Leasing Paperwork, Warranty Paperwork and Payoffs
- Assisting Inventory Manager
Receptionist/Administrative Assistant
Power Component System INC.
04.2013 - 08.2013
- Handling phones and Greeting Customers
- Filing, mail, ordering supplies, entering orders
- Supporting sales and accounting.
Receptionist/Administrative Assistant
Mazie Slater Katz & Freeman
03.2009 - 02.2013
- Handling phones & Greeting Customers
- Copy, Scan, File, Mail, Fax, etc
- Ordering supplies, Marinating office and Data entries.
Bridal Elegance
08.2005 - 12.2012
- Answered Phones, Make appointments
- Customer services, Write orders and handle payments.
Receptionist/Administrative Assistant
CREST FOAM IND.
07.2008 - 01.2009
- Creating presentations for the president of Crest
- Handling phones and Greeting Customers
- Filing, mail, ordering supplies, entering orders
- Supporting sales and accounting.
Receptionist
PRESTIGE LEXUS
10.2007 - 07.2008
- Costumer services, Supporting sales staff
- Answering phones.
Lead- Assistant Manager
LANDS END
04.2007 - 09.2007
- Key holder
- Management of scheduling, floor sales and manage sale associate.
Education
Candidate for Associate in Applied Science Degree - Fashion Marketing and Management
BERKELEY COLLEGE
Paramus, NJSkills
- Organization skills
- Time Management
- Telephone skills
- Verbal and Written communication
- Scheduling
- Data inputting
- Office Administration
- Document Management
- Documentation And Reporting
- Basic accounting
Timeline
Receptionist/Accounting
All Creatures Great And Small Veterinary Practice
01.2023 - Current
Receptionist/Administrative Assistant/Leasing Manager/Accounting Department
Lynnes Auto Group
07.2020 - 08.2022
Receptionist/Administrative Assistant
Power Component System INC.
04.2013 - 08.2013
Receptionist/Administrative Assistant
Mazie Slater Katz & Freeman
03.2009 - 02.2013
Receptionist/Administrative Assistant
CREST FOAM IND.
07.2008 - 01.2009
Receptionist
PRESTIGE LEXUS
10.2007 - 07.2008
Lead- Assistant Manager
LANDS END
04.2007 - 09.2007
Bridal Elegance
08.2005 - 12.2012
Candidate for Associate in Applied Science Degree - Fashion Marketing and Management
BERKELEY COLLEGE
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