DAWN WALKER
Baton Rouge,LA
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
8
8
years of professional experience
Work History
District Manager
WINGSTOP
05.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Store Manager
WINGSTOP
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
CITY TRENDS
10.2016 - 01.2021
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
CHICAGO VOCATIONAL HS
Chicago, IL06-1990
Skills
- Leadership skills
- Training and coaching
- Sales management
- Multi-unit management
- Staffing oversight
- Sales orientation
- Team Leadership
- Budgeting skills
Timeline
District Manager
WINGSTOP
05.2023 - Current
Store Manager
WINGSTOP
04.2021 - Current
Store Manager
CITY TRENDS
10.2016 - 01.2021
High School Diploma -
CHICAGO VOCATIONAL HS
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