Dawn Walters
Sachse,TX
Summary
Operations and billing professional with experience in eBilling administration, invoice processing, workflow improvement, and compliance support. Background includes managing matter intake, reporting, database maintenance, and vendor coordination, contracts, and operations. Known for improving process accuracy, reducing billing disputes, and supporting timely decisions with clear reporting.
Overview
1
1
Certification
22
22
years of professional experience
Work History
BILLING & KEY ACCOUNT OPERATIONS SPECIALIST
Professional Plumbers Group
Wylie, Texas
11.2020 - 10.2026
- Submitted high-volume invoices through builder procurement portals, including SupplyPro Solutions and QuickBooks, to support timely draw payments and steady cash flow.
- Served as primary back-office contact for highest-volume builder accounts, helping reduce billing disputes.
- Processed weekly work orders and purchase orders across active communities, working with builder superintendents and coordinators to align plumbing schedules with construction stages.
- Reviewed work orders against original contract takeoffs and purchase orders, identifying scope gaps and missing change orders before final billing.
- Supported operational workflows and billing cycles for major residential homebuilders, tracking plumbing milestones through underground, rough-in, top-out, and final trim phases.
- Maintained accurate inventory records to support operational efficiency.
- Compiled reports on operational performance trends, costs, and productivity to support decision-making.
Legal Operations Manager
G6 HOSPITALITY
Carrollton, Texas
01.2018 - 01.2020
- Administered Legal Tracker eBilling system, housed all litigation matters and spend-and-matter management.
- Managed all document uploads, event calendar updates, budgets, and workflow for over 150 general liability and employment-related litigation matters.
- Managed system enhancements, streamlining workflows and improving reporting and training for GL and non-GL type invoices.
- Collaborated with litigation team and general counsel on enhancements, fostering cohesive workflow and improving reporting accuracy.
- Provided ad hoc reporting to general counsel and litigation attorney on all litigation matters regarding trends and areas needing focus.
- Oversaw litigation intake and resolved conflicts with outside counsel, ensuring timely notification of new claims to insurance carrier.
- Collaborated closely with litigation manager and adjusters on status updates, settlements, and insurance requirements.
- Worked closely with Thomson Reuters, CSC, and the litigation team to automate intake of litigation matters.
- Resulted in successful integration of two systems to automate service of process workflow, saving time and improving workflow manageability.
- Reviewed Legal Tracker contract, discovering a lapse in service of process integration service.
- Managed all Covid-related documentation companywide for the possibility of future litigation.
Legal Contracts and Compliance Manager
G6 HOSPITALITY
Carrollton, Texas
01.2018 - 01.2018
- Managed the workflow of incoming contracts from business partners and coordinated with outside counsel to prioritize tasks between in-house and outside counsel.
- Collaborated with 400+ corporate motel property managers on standard contracts for landscaping, carpet cleaning, and pool cleaning, reviewing terms and insurance requirements, ensuring proper signatures.
- Administered the CSC system, uploading all executed corporate contracts and summarizing terms, managing process intake and disbursement, and updating corporate governance electronically.
- Updated corporate governance documents electronically through CSC, maintaining delegation of authority and ensuring compliance with corporate policies.
Legal Secretary
TGI FRIDAYS, INC.
Carrollton, Texas
01.2005 - 01.2017
- Functioned as real estate secretary, addressed operational issues and lease matters for restaurants while supporting three lawyers and two paralegals with administrative functions.
- Coordinated efforts with state, city, and county governments, outside counsel, in-house tax department, insurance provider, bond providers, and resident agents and general managers to ensure compliance and streamline legal processes.
- Assisted chief counsel, trademark lawyer, two paralegals, and director of litigation and risk management with invoicing, travel, and expense reports.
- Developed databases within legal department to enhance tracking and reporting of liquor and music licenses, invoices, certificates of insurance, and trademarks.
- Processed and maintained liquor renewals and music licenses for all corporate restaurants.
Education
High School Diploma -
Westfield High School
Westfield, MA05-1988
Skills
- Invoice processing
- Billing systems
- Billing compliance
- Workflow administration
- Data reporting
- Vendor management
- Operations coordination
- Process improvement
- Detail orientation
- Problem solving
- Cross functional communication
- Team collaboration
Certification
Notary for the State of Texas
AWARD
CEO Award Winner, 2018
COMPUTER SKILLS
Microsoft Office Suite | Quickbooks | Systems Administrator| DocuSign
Timeline
BILLING & KEY ACCOUNT OPERATIONS SPECIALIST
Professional Plumbers Group
11.2020 - 10.2026
Legal Operations Manager
G6 HOSPITALITY
01.2018 - 01.2020
Legal Contracts and Compliance Manager
G6 HOSPITALITY
01.2018 - 01.2018
Legal Secretary
TGI FRIDAYS, INC.
01.2005 - 01.2017
High School Diploma -
Westfield High School