Dawn Walters

Provide intensive case management for Hepatitis C patients

Maintain weekly contact to promote engagement and compliance

Manage Excel spreadsheets for quality assurance

Schedule appointments and coordinate services with providers

Review charts and compose case conferences

Create care plans and identify patient obstacles

Coordinate referrals and obtain prior authorizations

Maintain detailed documentation and conduct patient surveys

Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Delivered personalized, patient centered care

Managed registration, appointments, and fee collection

Communicated effectively with diverse populations

Handled reception duties and verified insurance policies

Provided prompt and friendly telephone/mail support

Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.