Dawn Walters
Wetumpka
Summary
Dedicated Property Management IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Senior Software Administrator
Kairoi Residential
03.2023 - 11.2025
- Implemented software solutions to enhance system performance and user efficiency.
- Conducted routine maintenance and troubleshooting for software applications across departments.
- Successfully designed, implemented, and managed the training and support initiative for over 400 employees across various departments on the efficient utilization of RealPage systems. This support empowered staff to fully leverage the software, resulting in measurable gains in efficiency and productivity.
- Analyzed system requirements to ensure optimal configuration of software tools.
System Support Manager
LURIN Property Management Company
07.2022 - 03.2023
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Trained, and mentored over 100 staff members by coaching daily, leading performance reviews, and offering constructive feedback.
Software Systems Specialist
Gateway Management Company
07.2021 - 06.2022
- Modeled business usage patterns to determine training protocols and educational material guidelines.
- Collaborated with stakeholders to enhance property management system utilization and efficiency by customizing business processes.
- Prepared documentation on policies and procedures for property management software systems.
- Trained employees in use of property management software system, overseeing onboarding process and verifying trainee competence.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Provided faculty and staff with software configuration support.
SuperUser Advisory Consultant II
RealPage, Inc.
04.2018 - 06.2021
- Responsible for understanding customer goals, objectives, business practices, and unique reporting requirements.
- Applied multi-housing industry experience and in-depth RealPage product knowledge to help customers effectively manage and adopt RealPage applications.
- Customer advocate, effective communicator and possess the ability to build and maintain relationships with internal and external customers.
- Instrumental in effectively communicating challenges to appropriate departments to ensure positive ongoing client experiences. Interacted with other RealPage teams, including Sales, Customer Success, Training, Consulting, and Product Support, in order to advocate, consult and educate customers effectively.
Senior Consultant
GPG Advisers
10.2016 - 03.2018
- Analyzed business processes to develop solutions.
- Outline problem areas for compliance, accuracy, and productivity.
- Direct liaison with Executives to achieve proficiencies with software practices, training and execution.
- Team lead with additional Senior Consultants to ensure accurate communication and direction on behalf of clients.
IT Manager
CF Real Estate Services
02.2014 - 10.2016
- Worked with IT and Operations management staff.
- Oversaw site-based operations information technology (IT) products.
- Responsible for maintaining a dynamic knowledge base of technical solutions to ensure organization’s property management software solutions are as efficient, effective and productive as possible.
- Assisted with property takeover management transitions, property setups, associate training, as well as any other duties management deemed necessary.
Software Support Specialist
Bell Partners, Inc.
05.2006 - 02.2014
- Provided RealPage training and support to community associates.
- Converted 200+ property acquisitions to utilize property management software systems.
- Implemented new software initiatives and pilots.
- Trained and mentored Software Support Specialists.
- Developed and maintained training practices and initiatives.
Education
Business Administration Certificate - Business Administration
Reid State Technical College
Evergreen, AL08.2009
Skills
- Detail-oriented
- Excellent work ethic
- Multitasking abilities
- Organization and Time management
- Collaboration
- Flexible & Adaptable
- MS Office
- Customer service
- Verbal and written communication
- Training & Development
Timeline
Senior Software Administrator
Kairoi Residential
03.2023 - 11.2025
System Support Manager
LURIN Property Management Company
07.2022 - 03.2023
Software Systems Specialist
Gateway Management Company
07.2021 - 06.2022
SuperUser Advisory Consultant II
RealPage, Inc.
04.2018 - 06.2021
Senior Consultant
GPG Advisers
10.2016 - 03.2018
IT Manager
CF Real Estate Services
02.2014 - 10.2016
Software Support Specialist
Bell Partners, Inc.
05.2006 - 02.2014
Business Administration Certificate - Business Administration
Reid State Technical College