Dawn Ward
Oak Ridge,TN
Summary
Dependable worker with background in warehouse and manufacturing settings. Skilled in operating a variety of industrial equipment, including electric, walkie-rider, and cushion-tire forklifts. Proven ability to adhere to strict safety regulations for safe and efficient operation of all equipment. Demonstrated expertise in loading, unloading, and moving materials in a timely and efficient manner.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production Worker
DENSO Manufacturing Tennessee
Maryville, TN
01.2025 - 03.2026
- Operated production equipment to ensure efficient assembly line processes.
- Conducted routine quality checks to maintain product standards and reduce defects.
- Collaborated with team members to streamline workflows and enhance productivity.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels, ensuring timely replenishment of materials for production.
- Assisted in maintaining compliance with safety regulations and company policies.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Managed inventory levels to prevent production delays.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Transportation Analyst
Tranzonic
Knoxville, Tn
08.2023 - 07.2024
- Followed safety protocols and regulations for operating a forklift.
- Loaded and unloaded packages and merchandise from industrial trucks.
- Placed and arranged items and packages on pallets for transport.
- Assist in unloading incoming shipments, verifying items against packing slips, and recording data into inventory systems.
- Inspected forklift equipment daily to ensure proper functioning.
- Utilize SAP to track inventory levels, update stock information, and manage warehouse transactions.
- Practiced safe driving habits while maneuvering around warehouse environments.
- Labeled and packaged merchandise for shipping and storage.
- Monitor pickup schedules to ensure timely loading and dispatch of shipments.
- Identify inefficiencies in the use of SAP and recommend optimizations for better workflow management.
- Handled multiple tasks simultaneously without compromising quality standards.
- Process inbound and outbound shipments in SAP, ensuring accurate entries for receiving and dispatching goods.
- Track shipments in transit and address issues such as delays or damaged goods in collaboration with the transportation team.
- Inspect shipments for damages, discrepancies, or defects and report findings to the warehouse manager.
- Displayed ability to work well under pressure and follow strict deadlines efficiently.
- Continuously monitored surroundings for potential hazards or obstacles during operation of forklifts.
- Maintained accurate records of inventory loading, unloading, and transporting.
Transportation Analyst
Redstag
Knoxville, Tn
03.2021 - 08.2023
- Utilized RF scanner technology to accurately locate product in the warehouse for picking activities.
- Maintained accurate inventory records by scanning items into computerized inventory system as necessary.
- Operated pallet jacks safely when transporting large loads through tight spaces within the facility.
- Assist in unloading incoming shipments and verifying the accuracy of received goods against shipping documents (e.g., bills of lading, packing lists).
- Manage transportation records, including scheduling and tracking shipments within SAP.
- Organized warehouse space according to company specifications for efficient retrieval of goods when needed.
- Operated a variety of powered industrial trucks, including stand-up and sit-down forklifts, to transport product throughout the warehouse.
- Transport received items to designated storage areas, ensuring proper organization and labeling.
- Use SAP to maintain accurate inventory records and ensure real-time stock updates.
- Support transportation schedules by ensuring goods are staged and ready for pickup or delivery.
- Participated in continuous improvement initiatives aimed at increasing efficiency of warehouse operations.
- Provided support during peak seasons by working extended hours as required by business needs.
- Delivered products between loading docks, storage areas and production areas within the facility.
Warehouse Receiving Manager
A&W office supply
Knoxville, Tn
07.2019 - 03.2021
- Reported any discrepancies between actual receipts and expected deliveries.
- Created reports on daily activity, discrepancies, and performance metrics.
- Monitor fleet performance, ensuring vehicles are properly maintained and drivers comply with company policies.
- Processed and tracked incoming shipments to ensure accuracy of inventory levels.
- Tracked shipments using barcode scanning technology for timely delivery.
- Monitor equipment usage to ensure safety and operational efficiency.
- Manage the documentation process using SAP to record all received goods accurately.
- Coordinate with freight carriers, couriers, and other transportation partners.
- Track shipments to ensure on-time delivery and handle issues such as delays or damages.
- Maintained cleanliness of warehouse area by organizing shelves, pallets, containers.
- Assisted customers in resolving any problems related to their orders.
- Utilize SAP software to manage receiving, inventory, and transportation workflows.
- Work with vendors and suppliers to optimize transportation schedules and routes for cost efficiency and timely delivery.
- Coordinated with vendors to resolve any issues related to order fulfillment or delivery delays.
- Investigated product damages or shortages upon receipt from suppliers.
customer service agent
Dial America
Knoxville, Tennessee
06.2010 - 09.2012
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Managed workload independently with minimal supervision from team lead or manager.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
Education
High School Diploma - undefined
Hermitage high
Virginia06.1989
Skills
- I speak Fluent sign language
- OSHA Compliance
- Product Inspection
- Documentation
- Shipment Processing
- Forklift Operation
- Palletizing
- Pallet Construction
- Lift Equipment Operation
- Shipping and receiving
- Punctual and Reliable
- Assembly line experience
- Equipment Inspections
- Shipping and receiving expert
- Dock Operations
- Customer-focused
- Shipping Documentation
- Familiar with WMS
- Efficient data entry
- Materials Handling
- Loading and unloading
- Team Player
- Inventory Counts
- General laborer
- Problem-Solving
- Teamwork and Collaboration
- Order Picking
- Equipment operations
- Production deadline management
- Order picking and processing
- Stock Rotation
Certification
OSHA class for forklift operator
Timeline
Production Worker
DENSO Manufacturing Tennessee
01.2025 - 03.2026
Transportation Analyst
Tranzonic
08.2023 - 07.2024
Transportation Analyst
Redstag
03.2021 - 08.2023
Warehouse Receiving Manager
A&W office supply
07.2019 - 03.2021
customer service agent
Dial America
06.2010 - 09.2012
High School Diploma - undefined
Hermitage high