Dawn Watson
Port Ludlow,WA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Jefferson Healthcare Medical Center
06.2018 - 12.2023
- Communicated clearly and effectively with patient to verify information, determine purpose of visit and record medical history.
- Documented vital signs and health history for patients in EPIC electronic medical records in clinic and hospital settings.
- Collected pertinent data and calculations to aid physician in interpreting results and making medical decisions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens, including venipuncture and urinalysis.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency by coordinating charts, helping to complete insurance forms, medication prior authorizations, and medication refills.
- Prepared and administered medications and vaccinations to adults, adolescents and children.
- Sanitized, restocked, and organized exam room and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Oversaw inventory and expirations of vaccines and medications and kept logs to maintain tracking for Washington State Children Vaccine program. Explained procedures to patients to reduces anxieties and increase patient cooperation.
Certified Medical Assistant
Jamestown Family Health Clinic
03.2014 - 05.2018
- Communicated clearly and effectively with patient to verify information, determine purpose of visit, and record medical history.
- Documented vital signs and health history in EPIC electronic medical records for patients in clinic settings.
- Collected pertinent data and calculations to aid physician in interpreting results and making medical decisions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency by coordinating charts helping to complete insurance form's and medication prior authorizations.
- Prepared and administered medication and vaccinations to adults, adolescents, and children.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Front End Manager
Safeway
01.1996 - 01.2011
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Coached employees through day-to-day work and complex problems.
Education
Associate of Applied Science - Medical Assisting
Peninsula College
Port Angeles, WA06-2013
High School Diploma -
Port Angeles High School
Port Angeles, WA06-1996
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Wound care
- Patient documentation
- Patient assessments
- Inventory and supply management
- Conflict resolution
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Verbal and written communication
- Phlebotomy techniques
- Blood pressure measurement
- Injection administration
- Sample collection procedures
- Customer service
- OB/GYN procedures
- Chronic disease management
Certification
Currently licensed in Washington State
Certified Medical Assistant through NCCT
BLS through American Heart Association
Timeline
Certified Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
01.2024 - Current
Certified Medical Assistant
Jefferson Healthcare Medical Center
06.2018 - 12.2023
Certified Medical Assistant
Jamestown Family Health Clinic
03.2014 - 05.2018
Front End Manager
Safeway
01.1996 - 01.2011
Associate of Applied Science - Medical Assisting
Peninsula College
High School Diploma -
Port Angeles High School
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