Dawn Watters
San Francisco,CA
Summary
Experienced Client Service Professional in the Wealth Management industry, offering extensive service and expertise. A career focused on assisting clients, advisors, and firms in achieving financial goals through meticulous attention to detail, personalized service, and a comprehensive understanding of financial markets and operations. Dedicated to cultivating strong, trust-based relationships while navigating complex financial landscapes to deliver tailored solutions that align with clients' wealth management strategies. Committed to leveraging extensive experience and knowledge to drive success and growth for both clients and the organization, seeking a reputable company that values a mutual commitment to excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Osborne Partners Capital Management
12.2022 - 03.2024
- Delivered client services to 230 households
- Managed ACH transactions, wire transfers, and distribution setups for client accounts
- Facilitated the initiation and outgoing account transfers for clients
- Supported initiation of rollovers from various employer plans
- Coordinated distributions from decedent accounts, such as trusts, and collaborated with attorneys, CPAs, and beneficiaries to ensure prompt distribution
- Assisted advisors in client meeting preparations by generating detailed account reports, enabling them to review and update account information, establish account transactions, and explore further opportunities with clients
- Acted as key contact for client service representatives, offering guidance and expertise to facilitate task completion
- Assisted in calculating inherited IRA RMDs and helped fulfill RMD obligations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved client inquiries and issues efficiently, enhancing overall satisfaction and retention.
- Facilitated client onboarding processes, ensuring seamless integration into services offered.
Senior Registered Client Associate
Morgan Stanley Wealth Management
Santa Rosa, CA
04.1991 - 07.2021
- Cultivated strong client relationships through proactive communication and personalized service strategies.
- Collaborated with cross-functional teams to develop strategic initiatives that enhanced overall client experience.
- Contributed to business development efforts by identifying opportunities for cross-selling services or expanding existing relationships.
- Maintained strict confidentiality when handling sensitive information related to client accounts or personal finances.
- Assisted clients in navigating complex financial products, ensuring informed decision-making and satisfaction.
- Streamlined account management processes, enhancing efficiency and reducing turnaround times for client inquiries.
- Mentored junior associates in best practices for client engagement and operational excellence.
- Monitored account activity closely, proactively addressing potential issues before they escalated into larger problems for clients or the firm.
- Participated in ongoing education initiatives, staying current on industry trends and regulatory updates to better serve clients.
- Facilitated effective communication between clients and financial advisors, ensuring all parties were informed about relevant account changes or updates.
- Streamlined account management processes, resulting in increased efficiency and client satisfaction.
- Provided exceptional administrative support to financial advisors, ensuring timely and accurate completion of all required tasks.
- Supported new client onboarding process by gathering necessary documentation and completing required paperwork accurately.
Education
High School -
Rancho Cotate High School
Rohnert Park, CA06-1989
Skills
- Multi-custodian platforms (Schwab, Fidelity and Pershing)
- Proficient MS Office (Word, Excel, Powerpoint)
- Proficient in Salesforce CRM
- Proficient in Orion
- Exceptional communication
- Document management
- Email etiquette
- Critical thinking
- Collaboration
- Time Management
- Detailed Oriented
- Money handling
Certification
Series 7 & Series 63
Timeline
Client Service Specialist
Osborne Partners Capital Management
12.2022 - 03.2024
Senior Registered Client Associate
Morgan Stanley Wealth Management
04.1991 - 07.2021
High School -
Rancho Cotate High School