Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Dawn Weaver

Dawn Weaver

Tilghman,MD

Summary

Skilled and dedicated administrative support with experience in customer service, mentoring, counseling, triage and conflict management, project management, recruitment and selection of staff, event planning, confidential report writing and the maintenance of confidential materials and accounts. Adept at developing and maintaining administrative processes that reduced redundancy, improved accuracy and efficiency, and achieved organizational objectives. Highly focused and results oriented in supportive complex, deadline-driven operations, able to identify goals and priorities and resolve issues in minimal steps.

Work History

Administrative Assistant

WESTERN CONNECTICUT STATE UNIVERSITY
  • Provided high-level support to the Dean of the School of Professional Studies, one of four in the state university system, serving more than 6,000 students with ages ranging from 18 to 70+.
  • Provided daily screening in-person and telephone calls to determine urgency, assisted students, parents and stakeholders with inquires and concerns, coordinated the annual report and improved budget process, instrumental in the organization of annual events and programs, provided logistical support, mentoring and advisement to students with special needs. These programs included: Dean’s Lecture Series, Western Connection Program, Back to School Luncheon and SPS Award Ceremony

Administrative Assistant

WESTERN CONNECTICUT STATE UNIVERSITY
  • Provided high-level support to the Enrollment Management Officer, a title unique in the state university system, serving more than 6,000 students with ages ranging from 18 to 70+.
  • Collaborated with university faculty and staff to interpret admission policies and procedures and ensure retention through graduation. Prepared student materials for acceptance by admissions counselors, coordinated travel arrangements, streamlined admissions application process through checklist procedure, provided logical support for department events including Open House and high school counselor visits and semi-annual brunches.

Career Program Specialist

YTI CAREER INSTITUTE
  • A Career Program Specialist (CPS) was responsible for providing prospective and current students with guidance on career education choices by providing excellent communication and having the ability to effectively promote the value of a career –oriented education from a leader in the post-secondary field and a highly recognized national educational institution. A CPS was responsible for reaching out to prospective students to schedule appointments, tour the campus and assist them to learn more about YTI Career Institute and its’ programs. The CPS also matched prospective student needs with YTI offerings through a comprehensive interview process, addressing issues and concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, and/or other related items. The CPS conducted follow-up calls to answer any questions and to ensure the student was able to progress towards starting school; tracked and maintained records of all calls made, received and issues/concerns addressed; stayed informed of current trends and changes in the industry through participating in admission training meetings and conducted onsite presentations at local high schools to recruit new students. Beginning the October 2018 start, CPS was assigned to oversee the enrollment of the Veterinary Technician program. This program was the most academically challenging program, is highly sought out and one that required multiple visits, continued monitoring and numerous assessments and documents prior to enrollment.

Career Navigator

EDSI/CAREERLINK OF LANCASTER
  • Conducted initial intake and assessment to determine participant’s job readiness needs, employment and/or training focus utilizing career pathways and developed specific career path unique to each individual. Assisted with career planning and provided an overview of job search and training available in Job Gateway. Counseled, motivated and encouraged individual in gaining, retaining or returning to employment. Provided support in resolving issues that may impede successful job placement and career advancement. Informed participants of services and workshops available, i.e., Career Resource Center, Job Search Center and other community resources and assisted with appropriate referrals. Maintained, organized database of participants and kept detailed documentation (including employment) of all contacts. Maintained client files (both paper and electronic).

CSU Administrative Assistant

WESTERN CONNECTICUT STATE UNIVERSITY (WCSU)
  • Provided high-level support to the Vice President for Student Affairs, one of four in the state university system, serving more than 6,000 students with ages ranging from 18 to 70+.
  • Performed a variety of key functions triaging in-person (students, parents and stakeholders) and telephone calls to determine urgency, addressed inquires of current and potential students, communicated with department chairs, president and other vice presidents regarding the university mission and goals. Assisted in the selection recruitment, training and supervision of support staff and student employees. Prepared meeting agendas, minutes and carefully monitored all action items. Prepared confidential files, letters, memos and financial data for manager’s and self.
  • Successfully assisted in the coordination of several major events and provided logical support creating invitations, databases, promotional materials, booking venues, greeting guests, paying invoices. These programs included: New Student Orientation, Welcome Week, Hancock Student Leadership Banquet, Hancock Student Leadership Mentoring Program, Substance Abuse & Alcohol Prevention Program, Expansion of Veteran’s Day programming, and the establishment of a Veteran’s Oasis.
  • Early retirement

Education

Master of Science - Counseling with a specialization in Student Development in Higher Education

CENTRAL CONNECTICUT STATE UNIVERSITY
New Britain, CT

Bachelor of Arts - Social Sciences with a minor in Family Studies, Magna Cum Laude

WESTERN CONNECTICUT STATE UNIVERSITY
Danbury, CT

Medical and Executive Secretarial Certificate - undefined

LEED INSTITUTE FOR PROFESSIONAL BUSINESS TRAINING
Danbury, CT

Skills

  • Office administration
  • Administrative support
  • Time management
  • Customer and client relations
  • Computer proficiency
  • Critical thinking
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Data organization
  • Deadline oriented
  • Records management
  • Professional and mature
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Mail handling
  • Meticulous attention to detail
  • Multi-line phone proficiency
  • Event coordination
  • Meeting planning
  • Complex Problem-solving
  • Internet research
  • Workflow optimization
  • Employee timesheet processing
  • Training and coaching
  • Project management
  • Supervising staff
  • Letter preparation
  • Inventory systems
  • Office equipment maintenance
  • Correspondence writing

Timeline

Administrative Assistant

WESTERN CONNECTICUT STATE UNIVERSITY

Administrative Assistant

WESTERN CONNECTICUT STATE UNIVERSITY

Master of Science - Counseling with a specialization in Student Development in Higher Education

CENTRAL CONNECTICUT STATE UNIVERSITY

Bachelor of Arts - Social Sciences with a minor in Family Studies, Magna Cum Laude

WESTERN CONNECTICUT STATE UNIVERSITY

Medical and Executive Secretarial Certificate - undefined

LEED INSTITUTE FOR PROFESSIONAL BUSINESS TRAINING

Career Program Specialist

YTI CAREER INSTITUTE

Career Navigator

EDSI/CAREERLINK OF LANCASTER

CSU Administrative Assistant

WESTERN CONNECTICUT STATE UNIVERSITY (WCSU)

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Dawn Weaver