Dawn Welch
Camdenton
Summary
Dynamic professional with a proven track record in customer service excellence. Skilled in multitasking and fostering clear communication. I excel in fast-paced environments, consistently enhancing service quality and operational efficiency.
Overview
33
33
years of professional experience
Work History
Cashier
Murphy's Oil
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Senior Analyst
RightSourcing Inc.
09.2021 - 09.2022
- Build and maintain relationships with vendor partners and collaborate to achieve shared goals
- Efficiently and accurately audit credentialing documentation to client and regulatory standards
- Prioritize a busy desk to exceed deadline and objectives
- Identify and eliminate onboarding obstacles to reduce/maintain competitive time to fill
- Consult and provide subject matter expertise to internal departments
- Contribute to process and procedure optimization
- Adapt and exercise flexibility in a fast paced and changing environment
- Explain complex matters in simple terms to foster effective communication with suppliers, clients, and co-workers
Performance Quality Analyst
Anthem
01.1992 - 07.2019
- Responsible for driving service quality excellence by evaluating the quality of service
- Workload prioritizing to ensure individual and team goals are met
- Analyze and interpret data and make recommendations for changes based on judgments and experience
- Participate in pre and post implementation of changes throughout the auditing process
- Acts as mentor to peer auditors providing training and managing work and projects
- Ability to audit multiple lines of business, multiple functions, and multiple systems
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA01-1982
Skills
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Multitasking and organization
- Clear communication
- Work ethic and integrity
- Flexible and adapts to changing environment
Timeline
Cashier
Murphy's Oil
01.2025 - Current
Senior Analyst
RightSourcing Inc.
09.2021 - 09.2022
Performance Quality Analyst
Anthem
01.1992 - 07.2019
High School Diploma -
Simi Valley High School
Similar Profiles
ReAnne WeaverReAnne Weaver
Group Leader at Murphy's OilGroup Leader at Murphy's Oil
ANTHONY ALANIZANTHONY ALANIZ
Fast Food Worker at Papa Murphy's Take and Bake PizzaFast Food Worker at Papa Murphy's Take and Bake Pizza
Bailey BrownBailey Brown
Customer Assistant at Dan Murphy's - Part Of The Woolworth's GroupCustomer Assistant at Dan Murphy's - Part Of The Woolworth's Group
Taylor SearcyTaylor Searcy
House Cleaner at Lakeview Cleaning Co.House Cleaner at Lakeview Cleaning Co.
Monte McGinnisMonte McGinnis
Sanitation Division Manager at Fayette IndustrialSanitation Division Manager at Fayette Industrial