Dawn Wenc
Customer Service Professional
Joliet,United States
Summary
Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Member
Raising Canes
Joliet, IL
02.2022 - Current
- Provided excellent customer service to 50 customers by greeting customers and meeting quality expectations.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Program Assistant-Autism
Giant Steps Inc
Lisle, IL
06.2021 - 02.2022
- Managed classroom of seven student's.
- Observed, tracked individual behavior for 50% student's on daily basis.
- Helped minimize classroom disruptions and provide encouraging atmosphere for seven student's.
- Engaged fourteen student's in Sensory needs activities on daily basis.
- Recorded daily student's behavior sheets and individual daily goals accomplished.
Special Education Paraprofessional Life Skills
Oswego Community Unit School District 308
Oswego, IL
11.2018 - 05.2021
- Maintained positive attitude and affirmatively communicated with 14 students.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to 14 students' needs.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Offered student support through special accommodations, extra assistance and assessments.
Volunteer Special Education Teacher Assistant
St. Francis Xavier Church
Joliet, IL
02.2019 - 04.2021
- Participated in Catechist monthly trainings for six hours of continuing religious education.
- Collaborated ideas with Catechist implemented and doing assigned lesson plans for third and fourth graders.
- Observed, redirected student's on task participating in religious learning for 30 third and fourth grade student's.
- Demonstrated caring, kind approachable personality.
Education
Bachelor of Science - Food Service & Lodging Management
Western Illinois University, Macomb, IL
Macomb, IL 05.2001 -
Skills
Verbal and written communication
Point-of-sale transactions
Cleaning and organization
Strong Interpersonal Skills
Problem Solving Solutions
Special education
Classroom management
Group and individual instruction
Instructional support
Teacher Support
Experienced with Google
Timeline
Crew Member
Raising Canes
02.2022 - Current
Program Assistant-Autism
Giant Steps Inc
06.2021 - 02.2022
Volunteer Special Education Teacher Assistant
St. Francis Xavier Church
02.2019 - 04.2021
Special Education Paraprofessional Life Skills
Oswego Community Unit School District 308
11.2018 - 05.2021
Bachelor of Science - Food Service & Lodging Management
Western Illinois University, Macomb, IL
05.2001 -