Dawn Wenc
Customer Service Professional
Joliet,United States
Summary
Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Member
Raising Canes
Joliet, IL
02.2022 - Current
- Provided excellent customer service to 50 customers by greeting customers and meeting quality expectations.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Program Assistant-Autism
Giant Steps Inc
Lisle, IL
06.2021 - 02.2022
- Managed classroom of seven student's.
- Observed, tracked individual behavior for 50% student's on daily basis.
- Helped minimize classroom disruptions and provide encouraging atmosphere for seven student's.
- Engaged fourteen student's in Sensory needs activities on daily basis.
- Recorded daily student's behavior sheets and individual daily goals accomplished.
Special Education Paraprofessional Life Skills
Oswego Community Unit School District 308
Oswego, IL
11.2018 - 05.2021
- Maintained positive attitude and affirmatively communicated with 14 students.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to 14 students' needs.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Offered student support through special accommodations, extra assistance and assessments.
Volunteer Special Education Teacher Assistant
St. Francis Xavier Church
Joliet, IL
02.2019 - 04.2021
- Participated in Catechist monthly trainings for six hours of continuing religious education.
- Collaborated ideas with Catechist implemented and doing assigned lesson plans for third and fourth graders.
- Observed, redirected student's on task participating in religious learning for 30 third and fourth grade student's.
- Demonstrated caring, kind approachable personality.
Education
Bachelor of Science - Food Service & Lodging Management
Western Illinois University, Macomb, IL
Macomb, IL 05.2001 -
Skills
Verbal and written communication
undefinedTimeline
Crew Member
Raising Canes
02.2022 - Current
Program Assistant-Autism
Giant Steps Inc
06.2021 - 02.2022
Volunteer Special Education Teacher Assistant
St. Francis Xavier Church
02.2019 - 04.2021
Special Education Paraprofessional Life Skills
Oswego Community Unit School District 308
11.2018 - 05.2021
Bachelor of Science - Food Service & Lodging Management
Western Illinois University, Macomb, IL
05.2001 -
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