DAWN WEST
Delmar,DE
Summary
A self-motivated, dedicated, dependable, career oriented professional with a solid background in Phlebotomy and over 30 years of experience. Ability as a mentor, innovative thinker and problem-solver; detail-oriented with an aptitude for technology and mechanical systems. Exhibits a solid work ethic, committed to excellence and a team player. Experienced Supervisor leading team members. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
37
37
years of professional experience
Work History
Supervisor of Collections
Blood Bank Of Delmarva, BBD
09.2021 - Current
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
Phlebotomist
BLOOD BANK OF DELMARVA
01.1993 - Current
- Consistently maintained an exceptional 98% or higher phlebotomy success rate
- Projects a professional and caring demeanor among donors and co-workers alike
- Mentors and trains co-workers with phlebotomy techniques, customer service, operating procedures and FDA compliance
- Daily, monthly and bi-annual quality control of equipment including platelet machines, order stock items for the Salisbury and Dagsboro Centers and set-up and maintain equipment for mobile phlebotomy vehicles
- Previously served on the computer setup team which consists of assisting co-workers with troubleshooting of computers, printers and network connections
- Comfortable taking initiative in planning workflow dynamics and solving procedural problems
- Chosen by management to participate in focus groups and recognized by BBD Board of Directors for practical and money saving solutions.
Component Processor Technician
BLOOD BANK OF DELMARVA
01.1992 - 01.1993
- Responsible for the component processing of packed red blood cells, random platelets, frozen plasma and leukopores
- Maintain and responsible for quality control of all equipment in processing labs
- Assisted management in the training of component lab technicians.
Manager
J&M ONE STOP
01.1988 - 01.1992
- Assisted in the hiring and training of employees for food service
- Responsible for ordering food supplies and merchandise from vendors
- Trained employees in the operation of restaurant equipment, safety and maintenance
- Directed daily operations in compliance with food safety regulations and company policies.
Department Manager
ROSES DEPARTMENT STORE
01.1987 - 01.1990
- Responsible for and directed the efforts of cashiers and stock personnel in the upkeep, merchandising and stocking of four departments: Toys, Lawn and Garden, Automotive and Hardware
- Instilled a team work ethic while providing excellent customer service.
Education
Fundamentals of Management I&II -
DELAWARE TECHNICAL COMMUNITY COLLEGE
07.2020
Phlebotomy Technician Training -
WOR-WIC COMMUNTIY COLLEGE
SALISBURY, MARYLAND05.1992
Biomedical Equipment Repair Specialist Training/ Electronics Engineering Level 1 -
UNITED STATES AIR FORCE
SHEPPARD AIR FORCE BASE, WICHITA FALLS05.1991
Basic Military Training -
UNITED STATES AIR FORCE
LACKLAND, TEXAS10.1990
College Preparatory -
CRISFIELD HIGH SCHOOL
CRISFIELD, MARYLAND05.1988
Skills
- Phlebotomy BCT IV (Platelet Technician)
- Team Supervision
- Troubleshooting and Maintenance
- Multi-Tasking
- Customer/Relationship Building
- Prioritizing and Time Management
- Inventory and Stock Ordering
- Attention to Detail
- Sharepoint, Oracle and Workday
- Scheduling Appointments
- Problem Solving
- Windows 10 and Mac OS
- Pages
- Microsoft Office
Volunteer Experience
- PATIENT FAMILY ADVISORY COUNCIL, PENINSULA REGIONAL MEDICAL CENTER, Provided advice and support for the improvement in the healthcare experience - 2012
- ST. FRANCIS DE SALES- BOUNDLESS GARDEN, Provided time and labor for the community vegetable garden
References
Kathryn Keller Cook 302-207-0069
Emily Cunningham 302-388-1919
Timeline
Supervisor of Collections
Blood Bank Of Delmarva, BBD
09.2021 - Current
Phlebotomist
BLOOD BANK OF DELMARVA
01.1993 - Current
Component Processor Technician
BLOOD BANK OF DELMARVA
01.1992 - 01.1993
Manager
J&M ONE STOP
01.1988 - 01.1992
Department Manager
ROSES DEPARTMENT STORE
01.1987 - 01.1990
Fundamentals of Management I&II -
DELAWARE TECHNICAL COMMUNITY COLLEGE
Phlebotomy Technician Training -
WOR-WIC COMMUNTIY COLLEGE
Biomedical Equipment Repair Specialist Training/ Electronics Engineering Level 1 -
UNITED STATES AIR FORCE
Basic Military Training -
UNITED STATES AIR FORCE
College Preparatory -
CRISFIELD HIGH SCHOOL
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